22
NPS
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Cruise Automation
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About Cruise Automation's Brand
Cruise Automation develops a highway autopilot system that uses cameras and radar to keep a car in one lane on the highway for hands-free driving.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Cruise Automation CMO
Cruise Automation NPS
Cruise Automation's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether Cruise Automation's customers would recommend using the product based on a scale of -100 to 100.
Cruise Automation Overall NPS
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
Cruise Automation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 33 | Apr 2021 | 33 |
Jun 2021 60 | Jun 2021 | 60 |
Aug 2021 66 | Aug 2021 | 66 |
Apr 2022 71 | Apr 2022 | 71 |
May 2022 50 | May 2022 | 50 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 36 | Sep 2022 | 36 |
Apr 2023 42 | Apr 2023 | 42 |
Jun 2023 30 | Jun 2023 | 30 |
Aug 2023 29 | Aug 2023 | 29 |
Sep 2023 33 | Sep 2023 | 33 |
Oct 2023 23 | Oct 2023 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cruise Automation Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cruise Automation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cruise Automation Product Quality
3.9/5
Cruise Automation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Cruise Automation's overall Product Quality score rated by its users and customers.
Cruise Automation Product Information
Cruise Automation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://getcruise.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Cruise Automation Pricing
Cruise Automation ROI & Value For Money
3.6/5
Cruise Automation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cruise Automation's overall ROI score rated by its users and customers.
Cruise Automation Customer Satisfaction (CSAT)
Cruise Automation Customer Satisfaction (CSAT) Score
70 / 100
Cruise Automation has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cruise Automation Customer Service
3.7/5
Cruise Automation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cruise Automation's overall Customer Service score rated by its users and customers.
About Cruise Automation's Customer Service
Address
San Francisco, CA
Website
http://getcruise.com/
Cruise Automation as an Employer
2.8/5
Cruise Automation has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Cruise Automation scored a 22 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Cruise Automation would recommend the brand to a friend. ENPS measures how likely Cruise Automation employees would recommend working at Cruise Automation to a friend.
Net Promoter Score
22
NPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
