25
NPS
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Brand Page
Crunchbase
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About Crunchbase's Brand
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Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Crunchbase NPS
Crunchbase's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Crunchbase's customers would recommend using the product based on a scale of -100 to 100.
Crunchbase Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Crunchbase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Sep 2020 50 | Sep 2020 | 50 |
Feb 2021 20 | Feb 2021 | 20 |
Apr 2021 0 | Apr 2021 | 0 |
Aug 2021 0 | Aug 2021 | 0 |
Dec 2021 11 | Dec 2021 | 11 |
Jan 2022 9 | Jan 2022 | 9 |
Apr 2022 16 | Apr 2022 | 16 |
Sep 2022 23 | Sep 2022 | 23 |
Dec 2022 29 | Dec 2022 | 29 |
Mar 2023 19 | Mar 2023 | 19 |
Feb 2024 25 | Feb 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crunchbase Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Crunchbase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crunchbase Customer Loyalty Score by Industry
Crunchbase's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Crunchbase Product Quality
4/5
Crunchbase has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Crunchbase Product Information
Crunchbase’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Crunchbase's product the highest.
- Website
- https://www.crunchbase.com/
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
Quick Insights into Crunchbase Product Quality
Crunchbase's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Crunchbase Product Quality the Highest
Crunchbase Product Quality Score by Industry
Crunchbase's Product Quality score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Crunchbase Pricing
Crunchbase ROI & Value For Money
3.8/5
Crunchbase has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Crunchbase Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Crunchbase ROI
Crunchbase's ROI score was rated highest by customers from the Tech industry.
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Ranked Crunchbase ROI the Highest
Crunchbase ROI Score by Industry
Crunchbase's ROI score was rated 3.6 stars by Tech industry customers.
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Crunchbase Customer Satisfaction (CSAT)
Crunchbase Customer Satisfaction (CSAT) Score
100 / 100
Crunchbase has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crunchbase Customer Service
4.1/5
Crunchbase has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Crunchbase's Customer Service
Address
564 Market St, #700, San Francisco, CA 94104
Website
https://www.crunchbase.com/
Crunchbase's Social Links
Quick Insights into Crunchbase Customer Service
Crunchbase's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Crunchbase Customer Service the Highest
Crunchbase Customer Service Score by Industry
Crunchbase's Customer Service score was rated 4.1 stars by Tech industry customers.
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Crunchbase as an Employer
3.6/5
Crunchbase has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Crunchbase scored a 25 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Crunchbase would recommend the brand to a friend. ENPS measures how likely Crunchbase employees would recommend working at Crunchbase to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 52% | Promoters |
|---|---|
| 10% | Passive |
| 38% | Detractors |
