-12
NPS
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Brand Page
CrunchTime
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About CrunchTime's Brand
CrunchTime provides back office software applications for the restaurant and hospitality industries.
Brand at a Glance
3.8/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
CrunchTime NPS
CrunchTime's Net Promoter Score (NPS) is a -12 with 41% Promoters, 6% Passives, and 53% Detractors. Net Promoter Score tracks whether CrunchTime's customers would recommend using the product based on a scale of -100 to 100.
CrunchTime Overall NPS
| 41% | Promoters |
|---|---|
| 6% | Passives |
| 53% | Detractors |
CrunchTime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -12 | Aug 2020 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CrunchTime NPS by Usage
CrunchTime's NPS was rated 37 points by customers who have used CrunchTime's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 37 | 5 to 10 Years | 37 |
CrunchTime Product Quality
3.8/5
CrunchTime has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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CrunchTime Product Information
CrunchTime serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. CrunchTime supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
CrunchTime’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.crunchtime.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Restaurant Management Software
Food Service Management Software
CrunchTime Pricing
CrunchTime ROI & Value For Money
3.5/5
CrunchTime has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CrunchTime's overall ROI score rated by its users and customers.
CrunchTime Pricing Plans
CrunchTime has a pricing structure that accommodates small, medium, and large businesses.
Who Uses CrunchTime?
Small Businesses
Medium Businesses
Large Enterprises
CrunchTime Customer Service
3.7/5
CrunchTime has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CrunchTime's Customer Service
Address
Boston, MA
Website
http://www.crunchtime.com
Consumer vs. Employees
CrunchTime scored a -12 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CrunchTime would recommend the brand to a friend. ENPS measures how likely CrunchTime employees would recommend working at CrunchTime to a friend.
Net Promoter Score
-12
NPS Score
| 41% | Promoters |
|---|---|
| 6% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
