-14
NPS
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Crye-Leike
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About Crye-Leike's Brand
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Crye-Leike NPS
Crye-Leike's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Crye-Leike's customers would recommend using the product based on a scale of -100 to 100.
Crye-Leike Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Crye-Leike NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Jan 2025 -33 | Jan 2025 | -33 |
Sep 2025 -15 | Sep 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crye-Leike Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Crye-Leike users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crye-Leike Product Quality
2.8/5
Crye-Leike has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Crye-Leike Product Information
Crye-Leike’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Crye-Leike Pricing
Crye-Leike ROI & Value For Money
2.9/5
Crye-Leike has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Crye-Leike Customer Satisfaction (CSAT)
Crye-Leike Customer Satisfaction (CSAT) Score
50 / 100
Crye-Leike has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crye-Leike Customer Service
2.9/5
Crye-Leike has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Crye-Leike's Customer Service
Website
https://jimmyd.crye-leike.com/
Crye-Leike as an Employer
3.4/5
Crye-Leike has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Crye-Leike scored a -14 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Crye-Leike would recommend the brand to a friend. ENPS measures how likely Crye-Leike employees would recommend working at Crye-Leike to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
