100
NPS
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Cryo-Cell International
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About Cryo-Cell International's Brand
World’s first private cord blood bank
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cryo-Cell International NPS
Cryo-Cell International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cryo-Cell International's customers would recommend using the product based on a scale of -100 to 100.
Cryo-Cell International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cryo-Cell International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cryo-Cell International Product Quality
5/5
Cryo-Cell International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cryo-Cell International's overall Product Quality score rated by its users and customers.
Cryo-Cell International Product Information
Cryo-Cell International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.cryo-cell.com
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Cryo-Cell International Pricing
Cryo-Cell International ROI & Value For Money
5/5
Cryo-Cell International has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cryo-Cell International's overall ROI score rated by its users and customers.
Cryo-Cell International Customer Satisfaction (CSAT)
Cryo-Cell International Customer Satisfaction (CSAT) Score
100 / 100
Cryo-Cell International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cryo-Cell International Customer Service
5/5
Cryo-Cell International has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cryo-Cell International's overall Customer Service score rated by its users and customers.
About Cryo-Cell International's Customer Service
Address
700 Brooker Creek Blvd. Suite1800, Oldsmar, FL 34677
Website
http://www.cryo-cell.com
Phone Number
8137492100
Cryo-Cell International as an Employer
4.2/5
Cryo-Cell International has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cryo-Cell International scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cryo-Cell International would recommend the brand to a friend. ENPS measures how likely Cryo-Cell International employees would recommend working at Cryo-Cell International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
