10
NPS
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Crystal Cruises
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About Crystal Cruises' Brand
Begin a new story with Crystal Cruises, the World's Most Awarded Luxury Cruise Line.
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Crystal Cruises NPS
Crystal Cruises's Net Promoter Score (NPS) is a 10 with 48% Promoters, 14% Passives, and 38% Detractors. Net Promoter Score tracks whether Crystal Cruises's customers would recommend using the product based on a scale of -100 to 100.
Crystal Cruises Overall NPS
| 48% | Promoters |
|---|---|
| 14% | Passives |
| 38% | Detractors |
Crystal Cruises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 12 | Mar 2024 | 12 |
Aug 2024 15 | Aug 2024 | 15 |
Apr 2025 10 | Apr 2025 | 10 |
Jun 2025 4 | Jun 2025 | 4 |
Jul 2025 10 | Jul 2025 | 10 |
Aug 2025 13 | Aug 2025 | 13 |
Sep 2025 9 | Sep 2025 | 9 |
Oct 2025 12 | Oct 2025 | 12 |
Nov 2025 14 | Nov 2025 | 14 |
Jan 2026 10 | Jan 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crystal Cruises NPS by Gender
Crystal Cruises's NPS was rated 0 by Male customers on Comparably.
Male
0
Crystal Cruises's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
N/A
Crystal Cruises's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Crystal Cruises NPS by Ethnicity
Crystal Cruises's NPS was rated -13 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Crystal Cruises NPS by Age
Crystal Cruises's NPS was rated -67 points by customers ages 66+ on Comparably.
Crystal Cruises NPS by Usage
Crystal Cruises's NPS was rated the highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Crystal Cruises Customer Reviews
Out of the 2 Crystal Cruises customer reviews 1 was positive and 1 was constructive. Crystal Cruises customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Crystal Cruises Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Crystal Cruises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crystal Cruises Customer Loyalty Score by Gender
Crystal Cruises's Customer Loyalty score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Crystal Cruises.
Male
50%
Yes
Female
N/A
Yes
Crystal Cruises Customer Loyalty Score by Ethnicity
Crystal Cruises's Customer Loyalty score was rated 44% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Crystal Cruises.
44
out of 100
Caucasian
Crystal Cruises Customer Loyalty Score by Age
Crystal Cruises's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Crystal Cruises.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Crystal Cruises Customer Loyalty Score by Usage
Crystal Cruises's Customer Loyalty score was rated the highest by customers who have used Crystal Cruises's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Crystal Cruises Product Quality
3.6/5
Crystal Cruises has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Crystal Cruises Product Information
Crystal Cruises’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Quick Insights into Crystal Cruises Product Quality
Crystal Cruises's Product Quality score was rated highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and rated lowest by customers who have used Crystal Cruises's products/services for 5 to 10 Years.
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Ranked Crystal Cruises Product Quality the Highest
Ranked Crystal Cruises Product Quality the Lowest
Crystal Cruises Product Quality Score by Gender
Crystal Cruises's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Crystal Cruises.
Male
2.9/5
Female
N/A
Crystal Cruises Product Quality Score by Ethnicity
Crystal Cruises's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Crystal Cruises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Crystal Cruises Product Quality Score by Age
Crystal Cruises's Product Quality score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Crystal Cruises.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Crystal Cruises Product Quality Score by Usage
Crystal Cruises's Product Quality score was rated the highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Crystal Cruises Pricing
Crystal Cruises ROI & Value For Money
3.5/5
Crystal Cruises has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Crystal Cruises ROI
Crystal Cruises's ROI score was rated highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and rated lowest by customers who have used Crystal Cruises's products/services for 5 to 10 Years.
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Ranked Crystal Cruises ROI the Highest
Ranked Crystal Cruises ROI the Lowest
Crystal Cruises ROI Score by Gender
Crystal Cruises's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Crystal Cruises.
Male
2.6/5
Female
N/A
Crystal Cruises ROI Score by Ethnicity
Crystal Cruises's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Crystal Cruises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Crystal Cruises ROI Score by Age
Crystal Cruises's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Crystal Cruises.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Crystal Cruises ROI Score by Usage
Crystal Cruises's ROI score was rated the highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Crystal Cruises Customer Satisfaction (CSAT)
Crystal Cruises Customer Satisfaction (CSAT) Score
78 / 100
Crystal Cruises has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Crystal Cruises Customer Satisfaction
Crystal Cruises's Customer Satisfaction score was rated highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and rated lowest by customers who have used Crystal Cruises's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Crystal Cruises' Customer Satisfaction.
Ranked Crystal Cruises Customer Satisfaction the Highest
Ranked Crystal Cruises Customer Satisfaction the Lowest
Crystal Cruises Customer Satisfaction Score by Gender
Crystal Cruises's Customer Satisfaction score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Crystal Cruises.
55 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 45% |
Crystal Cruises Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Crystal Cruises' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Crystal Cruises.
50 / 100
Very Satisfied
38%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Crystal Cruises Customer Satisfaction Score by Age
Crystal Cruises's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Crystal Cruises.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Crystal Cruises Customer Satisfaction Score by Usage
Crystal Cruises's Customer Satisfaction score was rated the highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Crystal Cruises Customer Service
3.7/5
Crystal Cruises has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Crystal Cruises's Customer Service
Address
11755 Wilshire Blvd., Suite 900, Los Angeles, CA
Website
http://www.crystalcruises.com/
Quick Insights into Crystal Cruises Customer Service
Crystal Cruises's Customer Service score was rated highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and rated lowest by customers who have used Crystal Cruises's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Crystal Cruises' Customer Service score.
Ranked Crystal Cruises Customer Service the Highest
Ranked Crystal Cruises Customer Service the Lowest
Crystal Cruises Customer Service Score by Gender
Crystal Cruises's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Crystal Cruises.
Male
3/5
Female
N/A
Crystal Cruises Customer Service Score by Ethnicity
Crystal Cruises's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Crystal Cruises.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Crystal Cruises Customer Service Score by Age
Crystal Cruises's Customer Service score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Crystal Cruises.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Crystal Cruises Customer Service Score by Usage
Crystal Cruises's Customer Service score was rated the highest by customers who have used Crystal Cruises's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Crystal Cruises as an Employer
2.4/5
Crystal Cruises has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Crystal Cruises scored a 10 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Crystal Cruises would recommend the brand to a friend. ENPS measures how likely Crystal Cruises employees would recommend working at Crystal Cruises to a friend.
Net Promoter Score
10
NPS Score
| 48% | Promoters |
|---|---|
| 14% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
