16
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CSL
Marketing or Exec? Claim Your Free Account
About CSL's Brand
CSL is a biotherapeutics company develops and delivers innovative biotherapies.
Brand at a Glance
70%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
CSL NPS
CSL's Net Promoter Score (NPS) is a 16 with 47% Promoters, 22% Passives, and 31% Detractors. Net Promoter Score tracks whether CSL's customers would recommend using the product based on a scale of -100 to 100.
CSL Overall NPS
| 47% | Promoters |
|---|---|
| 22% | Passives |
| 31% | Detractors |
CSL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 20 | Sep 2023 | 20 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 19 | Nov 2023 | 19 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 16 | Jan 2024 | 16 |
Feb 2024 19 | Feb 2024 | 19 |
Mar 2024 21 | Mar 2024 | 21 |
Apr 2024 18 | Apr 2024 | 18 |
May 2024 16 | May 2024 | 16 |
Jul 2024 19 | Jul 2024 | 19 |
Feb 2025 17 | Feb 2025 | 17 |
Dec 2025 17 | Dec 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSL NPS by Gender
Female customers rated CSL's NPS 19 points higher than Male customers.
Male
0
CSL's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
19
CSL's NPS was rated 19 by Female customers on Comparably.
55%
Promoters
9%
Passives
36%
Detractors
CSL NPS by Ethnicity
CSL's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
African American/Black -17 | African American/Black | -17 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
CSL NPS by Age
CSL's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
CSL NPS by Usage
CSL's NPS was rated the highest by customers who have used CSL's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -21 | Less than 1 Year | -21 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
CSL Customer Reviews
Out of the 4 CSL customer reviews 2 were positive and 2 were constructive. CSL customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CSL Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of CSL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CSL Customer Loyalty Score by Gender
Male customers rated CSL's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CSL.
Male
70%
Yes
Female
67%
Yes
CSL Customer Loyalty Score by Ethnicity
CSL's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CSL.
70
out of 100
Caucasian
85
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
CSL Customer Loyalty Score by Age
CSL's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CSL.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 55% | 26-30 | 55% |
41-45 55% | 41-45 | 55% |
51-55 70% | 51-55 | 70% |
CSL Customer Loyalty Score by Usage
CSL's Customer Loyalty score was rated the highest by customers who have used CSL's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CSL Customer Loyalty Score by Industry
CSL's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CSL Product Quality
3.3/5
CSL has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CSL's overall Product Quality score rated by its users and customers.
CSL Product Information
CSL’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CSL's product the highest. Reviewers from the Tech industry rated CSL the lowest at 3.7.
- Website
- http://www.csl.com.au
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into CSL Product Quality
CSL's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked CSL's Product Quality.
Ranked CSL Product Quality the Highest
Ranked CSL Product Quality the Lowest
CSL Product Quality Score by Gender
Female customers rated CSL's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CSL.
Male
3.3/5
Female
3.6/5
CSL Product Quality Score by Ethnicity
CSL's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CSL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
CSL Product Quality Score by Age
CSL's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CSL.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.5 | 26-30 | 2.5 |
41-45 3.5 | 41-45 | 3.5 |
51-55 3 | 51-55 | 3 |
CSL Product Quality Score by Usage
CSL's Product Quality score was rated the highest by customers who have used CSL's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CSL Product Quality Score by Industry
CSL's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CSL Pricing
CSL ROI & Value For Money
3.3/5
CSL has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CSL's overall ROI score rated by its users and customers.
CSL Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from CSL.
Quick Insights into CSL ROI
CSL's ROI score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked CSL's ROI score.
Ranked CSL ROI the Highest
Ranked CSL ROI the Lowest
CSL ROI Score by Gender
Female customers rated CSL's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CSL.
Male
3.5/5
Female
3.6/5
CSL ROI Score by Ethnicity
CSL's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CSL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
CSL ROI Score by Age
CSL's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CSL.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.1 | 26-30 | 3.1 |
41-45 4 | 41-45 | 4 |
51-55 3.3 | 51-55 | 3.3 |
CSL ROI Score by Usage
CSL's ROI score was rated the highest by customers who have used CSL's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CSL ROI Score by Industry
CSL's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CSL Customer Satisfaction (CSAT)
CSL Customer Satisfaction (CSAT) Score
70 / 100
CSL has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
37%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CSL Customer Satisfaction
CSL's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked CSL's Customer Satisfaction.
Ranked CSL Customer Satisfaction the Highest
Ranked CSL Customer Satisfaction the Lowest
CSL Customer Satisfaction Score by Gender
Female customers rated CSL's Customer Satisfaction score 32 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CSL.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 17% | |
Very Dissatisfied | 8% |
82 / 100
FemaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 0% |
CSL Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CSL's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CSL.
50 / 100
Very Satisfied
42%
Satisfied
8%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
17%
Very Dissatisfied
8%
CSAT according to African American/Black
CSL's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CSL.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
CSL's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CSL.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSL Customer Satisfaction Score by Age
CSL's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CSL.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 51-55 | 33% |
CSL Customer Satisfaction Score by Usage
CSL's Customer Satisfaction score was rated the highest by customers who have used CSL's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CSL Customer Satisfaction Score by Industry
CSL's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CSL Customer Satisfaction Score by Industry",
"text": "CSL's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "CSL's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "CSL's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
}
]
}CSL Customer Service
3.3/5
CSL has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CSL's overall Customer Service score rated by its users and customers.
About CSL's Customer Service
Address
45 Poplar Road, Victoria 3052, Little Rock, AR
Website
http://www.csl.com.au
Phone Number
61393878454
Quick Insights into CSL Customer Service
CSL's Customer Service score was rated highest by customers who have used CSL's products/services for 1 to 2 Years, and rated lowest by customers who have used CSL's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CSL's Customer Service score.
Ranked CSL Customer Service the Highest
Ranked CSL Customer Service the Lowest
CSL Customer Service Score by Gender
Female customers rated CSL's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CSL.
Male
3.1/5
Female
3.5/5
CSL Customer Service Score by Ethnicity
CSL's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CSL.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
CSL Customer Service Score by Age
CSL's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CSL.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.2 | 26-30 | 3.2 |
41-45 3.2 | 41-45 | 3.2 |
51-55 3.3 | 51-55 | 3.3 |
CSL Customer Service Score by Usage
CSL's Customer Service score was rated the highest by customers who have used CSL's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CSL Customer Service Score by Industry
CSL's Customer Service score was rated 3.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CSL as an Employer
2.5/5
CSL has a 2.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
CSL scored a 16 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of CSL would recommend the brand to a friend. ENPS measures how likely CSL employees would recommend working at CSL to a friend.
Net Promoter Score
16
NPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
