-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cue Health Inc.
Marketing or Exec? Claim Your Free Account
About Cue Health Inc. Brand
Cue is developing advanced technology and manufacturing to solve important global healthcare problems.
Brand at a Glance
42%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Cue Health Inc. NPS
Cue Health Inc.'s Net Promoter Score (NPS) is a -50 with 10% Promoters, 30% Passives, and 60% Detractors. Net Promoter Score tracks whether Cue Health Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Cue Health Inc. Overall NPS
| 10% | Promoters |
|---|---|
| 30% | Passives |
| 60% | Detractors |
Cue Health Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Oct 2021 -66 | Oct 2021 | -66 |
Jul 2022 -50 | Jul 2022 | -50 |
Jan 2023 -60 | Jan 2023 | -60 |
Jan 2024 -57 | Jan 2024 | -57 |
Jul 2024 -62 | Jul 2024 | -62 |
Jan 2025 -66 | Jan 2025 | -66 |
Aug 2025 -50 | Aug 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cue Health Inc. Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Cue Health Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cue Health Inc. Product Quality
2.5/5
Cue Health Inc. has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cue Health Inc. overall Product Quality score rated by its users and customers.
Cue Health Inc. Product Information
Cue Health Inc.’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.cuehealth.com/
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Cue Health Inc. Pricing
Cue Health Inc. ROI & Value For Money
2.4/5
Cue Health Inc. has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cue Health Inc. overall ROI score rated by its users and customers.
Cue Health Inc. Customer Satisfaction (CSAT)
Cue Health Inc. Customer Satisfaction (CSAT) Score
28 / 100
Cue Health Inc. has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cue Health Inc. Customer Service
2.3/5
Cue Health Inc. has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cue Health Inc. overall Customer Service score rated by its users and customers.
About Cue Health Inc.'s Customer Service
Address
4980 Carroll Canyon Rd, Ste 110, San Diego, CA 92121
Website
https://www.cuehealth.com/
Phone Number
(925) 478-3460
Cue Health Inc.'s Social Links
Cue Health Inc. as an Employer
2.9/5
Cue Health Inc. has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Cue Health Inc. scored a -50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Cue Health Inc. would recommend the brand to a friend. ENPS measures how likely Cue Health Inc. employees would recommend working at Cue Health Inc. to a friend.
Net Promoter Score
-50
NPS Score
| 10% | Promoters |
|---|---|
| 30% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
