-34
NPS
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Curbio
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About Curbio's Brand
Curbio is a residential general contractor whose only business is preparing homes for sellers and buyers. The company operates in dozens of U.S. markets from coast-to-coast, and 100% of its customers are referred by their real estate agents. Thousands of realtors recommend Curbio to their clients. Although the company offers the full range of interior and exterior services, it has built its reputation on providing services that traditional contractors overlook. These include staging; deep cleaning; replacing outdated light bulbs, doorbells, thermostats, and other tech; and money-saving services like refacing cabinets and glazing tubs and tile.
Brand at a Glance
44%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Curbio NPS
Curbio's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Curbio's customers would recommend using the product based on a scale of -100 to 100.
Curbio Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Curbio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Nov 2023 20 | Nov 2023 | 20 |
Jun 2024 0 | Jun 2024 | 0 |
Sep 2024 -15 | Sep 2024 | -15 |
Dec 2024 -25 | Dec 2024 | -25 |
Apr 2025 -33 | Apr 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Curbio NPS by Gender
Curbio's NPS was rated -60 by Female customers on Comparably.
Female
-60
Curbio's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Curbio's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Curbio Customer Loyalty
44%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
44% of Curbio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Curbio Customer Loyalty Score by Gender
Curbio's Customer Loyalty score was rated 46 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Curbio.
Female
46%
Yes
Male
N/A
Yes
Curbio Product Quality
2/5
Curbio has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Curbio's overall Product Quality score rated by its users and customers.
Curbio Product Information
Curbio’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.curbio.com
- Company Size
- 51-200 Employees
Industry
Tech
Real Estate
Construction
Quick Insights into Curbio Product Quality
Curbio's Product Quality score was rated highest by Female customers.
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Ranked Curbio Product Quality the Highest
Curbio Product Quality Score by Gender
Curbio's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Curbio.
Female
1.5/5
Male
N/A
Curbio Pricing
Curbio ROI & Value For Money
1.7/5
Curbio has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into Curbio ROI
Curbio's ROI score was rated highest by Female customers.
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Ranked Curbio ROI the Highest
Curbio ROI Score by Gender
Curbio's ROI score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
Curbio Customer Satisfaction (CSAT)
Curbio Customer Satisfaction (CSAT) Score
25 / 100
Curbio has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Curbio Customer Satisfaction
Curbio's Customer Satisfaction score was rated highest by Female customers.
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Ranked Curbio Customer Satisfaction the Highest
Curbio Customer Satisfaction Score by Gender
Curbio's Customer Satisfaction score was rated 20 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Curbio.
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
Curbio Customer Service
1.7/5
Curbio has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Curbio's Customer Service
Address
11325 Seven Locks Rd, Potomac, MD 20854
Website
https://www.curbio.com
Phone Number
844-944-2629
Curbio's Social Links
Quick Insights into Curbio Customer Service
Curbio's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Curbio's Customer Service score.
Ranked Curbio Customer Service the Highest
Curbio Customer Service Score by Gender
Curbio's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Curbio.
Female
1.5/5
Male
N/A
Curbio as an Employer
4.3/5
Curbio has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Curbio scored a -34 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Curbio would recommend the brand to a friend. ENPS measures how likely Curbio employees would recommend working at Curbio to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 68% | Promoters |
|---|---|
| 20% | Passive |
| 12% | Detractors |
