36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CURE International
Marketing or Exec? Claim Your Free Account
About CURE International's Brand
We're a non-profit organization that operates charitable hospitals and programs in 14 countries worldwide.
Brand at a Glance
71%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
CURE International NPS
CURE International's Net Promoter Score (NPS) is a 36 with 65% Promoters, 6% Passives, and 29% Detractors. Net Promoter Score tracks whether CURE International's customers would recommend using the product based on a scale of -100 to 100.
CURE International Overall NPS
| 65% | Promoters |
|---|---|
| 6% | Passives |
| 29% | Detractors |
CURE International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 11 | Mar 2022 | 11 |
Apr 2022 10 | Apr 2022 | 10 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 9 | Nov 2022 | 9 |
Jan 2023 14 | Jan 2023 | 14 |
Apr 2023 22 | Apr 2023 | 22 |
Mar 2024 31 | Mar 2024 | 31 |
Jul 2024 34 | Jul 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CURE International NPS by Gender
CURE International's NPS was rated -25 by Male customers on Comparably.
Male
-25
CURE International's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
CURE International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CURE International NPS by Age
CURE International's NPS was rated 34 points by customers ages 41-45 on Comparably.
CURE International Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of CURE International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CURE International Customer Loyalty Score by Gender
CURE International's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CURE International.
Male
55%
Yes
Female
N/A
Yes
CURE International Customer Loyalty Score by Age
CURE International's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CURE International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
CURE International Customer Loyalty Score by Industry
CURE International's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CURE International Product Quality
4.2/5
CURE International has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CURE International's overall Product Quality score rated by its users and customers.
CURE International Product Information
CURE International’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CURE International's product the highest.
- Website
- http://cure.org
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
Quick Insights into CURE International Product Quality
CURE International's Product Quality score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked CURE International's Product Quality.
Ranked CURE International Product Quality the Highest
CURE International Product Quality Score by Gender
CURE International's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CURE International.
Male
4/5
Female
N/A
CURE International Product Quality Score by Age
CURE International's Product Quality score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CURE International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
CURE International Product Quality Score by Industry
CURE International's Product Quality score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CURE International Pricing
CURE International ROI & Value For Money
4/5
CURE International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CURE International's overall ROI score rated by its users and customers.
CURE International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CURE International ROI
CURE International's ROI score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked CURE International's ROI score.
Ranked CURE International ROI the Highest
CURE International ROI Score by Gender
CURE International's ROI score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CURE International.
Male
3.2/5
Female
N/A
CURE International ROI Score by Age
CURE International's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CURE International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
CURE International ROI Score by Industry
CURE International's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CURE International Customer Satisfaction (CSAT)
CURE International Customer Satisfaction (CSAT) Score
85 / 100
CURE International has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CURE International Customer Satisfaction
CURE International's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CURE International's Customer Satisfaction.
Ranked CURE International Customer Satisfaction the Highest
CURE International Customer Satisfaction Score by Gender
CURE International's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CURE International.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CURE International Customer Service
4.1/5
CURE International has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CURE International's overall Customer Service score rated by its users and customers.
About CURE International's Customer Service
Address
70 Ionia Ave SW, Grand Rapids, MI 49503
Website
http://cure.org
Phone Number
616-512-3105
CURE International's Social Links
Quick Insights into CURE International Customer Service
CURE International's Customer Service score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked CURE International's Customer Service score.
Ranked CURE International Customer Service the Highest
CURE International Customer Service Score by Gender
CURE International's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CURE International.
Male
3.9/5
Female
N/A
CURE International Customer Service Score by Age
CURE International's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CURE International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
CURE International Customer Service Score by Industry
CURE International's Customer Service score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CURE International as an Employer
Consumer vs. Employees
CURE International scored a 36 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of CURE International would recommend the brand to a friend. ENPS measures how likely CURE International employees would recommend working at CURE International to a friend.
Net Promoter Score
36
NPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 47% | Promoters |
|---|---|
| 18% | Passive |
| 35% | Detractors |
