0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CURO Financial Technologies
Marketing or Exec? Claim Your Free Account
About CURO Financial Technologies' Brand
In 1997, the Company was founded in Riverside, California by three Wichita, Kansas childhood friends to meet the growing consumer need for short-term loans. They set out to offer a variety of convenient, easily-accessible financial and loan services in a safe, clean and professional environment. Their success led to opening stores in multiple locations across the United States, and expanding to offer online loans and financial services across the nation. Today, CURO operates under a number of brands including Speedy Cash, Rapid Cash, Cash Money, LendDirect, Avío Credit, Opt+, and Revolve Finance. With over 20 years of operating experience, CURO provides financial freedom to the underbanked, a large and growing market. Our Financial Technology Team has created a unique, fully integrated system for end-to-end ownership of our financial and loan transactions.
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
CURO Financial Technologies CMO
CURO Financial Technologies NPS
CURO Financial Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether CURO Financial Technologies's customers would recommend using the product based on a scale of -100 to 100.
CURO Financial Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
CURO Financial Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CURO Financial Technologies Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CURO Financial Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CURO Financial Technologies Product Quality
3.8/5
CURO Financial Technologies has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CURO Financial Technologies' overall Product Quality score rated by its users and customers.
CURO Financial Technologies Product Information
CURO Financial Technologies’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.curo.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
CURO Financial Technologies Pricing
CURO Financial Technologies ROI & Value For Money
3.9/5
CURO Financial Technologies has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CURO Financial Technologies' overall ROI score rated by its users and customers.
CURO Financial Technologies Customer Satisfaction (CSAT)
CURO Financial Technologies Customer Satisfaction (CSAT) Score
80 / 100
CURO Financial Technologies has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CURO Financial Technologies Customer Service
3.9/5
CURO Financial Technologies has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CURO Financial Technologies' overall Customer Service score rated by its users and customers.
About CURO Financial Technologies's Customer Service
Address
3527 N Ridge Rd, Wichita, KS 67205
Website
https://www.curo.com
CURO Financial Technologies's Social Links
CURO Financial Technologies as an Employer
4.7/5
CURO Financial Technologies has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of CURO Financial Technologies
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
CURO Financial Technologies scored a 0 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of CURO Financial Technologies would recommend the brand to a friend. ENPS measures how likely CURO Financial Technologies employees would recommend working at CURO Financial Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 71% | Promoters |
|---|---|
| 20% | Passive |
| 9% | Detractors |
