-100
NPS
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Brand Page
Currencies Direct
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About Currencies Direct's Brand
Commercial foreign exchange for the purchase or sale of any currency.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Currencies Direct NPS
Currencies Direct's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Currencies Direct's customers would recommend using the product based on a scale of -100 to 100.
Currencies Direct Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Currencies Direct NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Currencies Direct Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Currencies Direct users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Currencies Direct Product Quality
2.7/5
Currencies Direct has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Currencies Direct's overall Product Quality score rated by its users and customers.
Currencies Direct Product Information
Currencies Direct’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Currencies Direct Pricing
Currencies Direct ROI & Value For Money
1.5/5
Currencies Direct has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Currencies Direct's overall ROI score rated by its users and customers.
Currencies Direct Customer Satisfaction (CSAT)
Currencies Direct Customer Satisfaction (CSAT) Score
50 / 100
Currencies Direct has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Currencies Direct Customer Service
1.5/5
Currencies Direct has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Currencies Direct's overall Customer Service score rated by its users and customers.
About Currencies Direct's Customer Service
Address
London, MN United States of America
Website
http://www.currenciesdirect.com
Phone Number
0207 4197753
