-100
NPS
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Brand Page
Currency
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About Currency's Brand
Financial Services
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Currency NPS
Currency's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Currency's customers would recommend using the product based on a scale of -100 to 100.
Currency Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Currency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Currency Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Currency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Currency Product Quality
1.5/5
Currency has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Currency's overall Product Quality score rated by its users and customers.
Currency Product Information
Currency’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://currencycap.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Currency Pricing
Currency ROI & Value For Money
1.5/5
Currency has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Currency's overall ROI score rated by its users and customers.
Currency Customer Service
1.5/5
Currency has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Currency's Customer Service
Address
12100 Wilshire Blvd, Los Angeles, CA 90025
Website
http://currencycap.com/
Currency as an Employer
4.2/5
Currency has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Currency scored a -100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Currency would recommend the brand to a friend. ENPS measures how likely Currency employees would recommend working at Currency to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
