100
NPS
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CVM Solutions
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About CVM Solutions' Brand
CVM Solutions provides data and information management solutions to the Supplier Diversity market.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CVM Solutions NPS
CVM Solutions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CVM Solutions's customers would recommend using the product based on a scale of -100 to 100.
CVM Solutions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CVM Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CVM Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CVM Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CVM Solutions Product Quality
5/5
CVM Solutions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CVM Solutions' overall Product Quality score rated by its users and customers.
CVM Solutions Product Information
CVM Solutions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.cvmsolutions.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Productivity
SaaS
CVM Solutions Pricing
CVM Solutions ROI & Value For Money
5/5
CVM Solutions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CVM Solutions' overall ROI score rated by its users and customers.
CVM Solutions Customer Satisfaction (CSAT)
CVM Solutions Customer Satisfaction (CSAT) Score
100 / 100
CVM Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CVM Solutions Customer Service
5/5
CVM Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CVM Solutions' overall Customer Service score rated by its users and customers.
About CVM Solutions's Customer Service
Address
5 Westbrook Corporate Center, Suite 920, Westchester, IL
Website
http://www.cvmsolutions.com/
Phone Number
7082362000
Consumer vs. Employees
CVM Solutions scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of CVM Solutions would recommend the brand to a friend. ENPS measures how likely CVM Solutions employees would recommend working at CVM Solutions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
