-86
NPS
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Brand Page
CVR Energy
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About CVR Energy's Brand
CVR Energy engages in refining and marketing transportation fuels in the United States.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
2.1/5
Pricing
2.5/5
Customer Service
CVR Energy NPS
CVR Energy's Net Promoter Score (NPS) is a -86 with 0% Promoters, 14% Passives, and 86% Detractors. Net Promoter Score tracks whether CVR Energy's customers would recommend using the product based on a scale of -100 to 100.
CVR Energy Overall NPS
| 0% | Promoters |
|---|---|
| 14% | Passives |
| 86% | Detractors |
CVR Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
Oct 2025 -83 | Oct 2025 | -83 |
Dec 2025 -85 | Dec 2025 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CVR Energy Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CVR Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CVR Energy Product Quality
3.3/5
CVR Energy has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CVR Energy's overall Product Quality score rated by its users and customers.
CVR Energy Product Information
CVR Energy’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.cvrenergy.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
CVR Energy Pricing
CVR Energy ROI & Value For Money
2.1/5
CVR Energy has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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CVR Energy Customer Satisfaction (CSAT)
CVR Energy Customer Satisfaction (CSAT) Score
50 / 100
CVR Energy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CVR Energy Customer Service
2.5/5
CVR Energy has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About CVR Energy's Customer Service
Address
Sugar Land, TX
Website
www.cvrenergy.com
CVR Energy as an Employer
3.2/5
CVR Energy has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
CVR Energy scored a -86 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CVR Energy would recommend the brand to a friend. ENPS measures how likely CVR Energy employees would recommend working at CVR Energy to a friend.
Net Promoter Score
-86
NPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
