-28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cyara
Marketing or Exec? Claim Your Free Account
About Cyara's Brand
Accelerate delivery of flawless customer experiences for voice and digital channels at scale
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Cyara NPS
Cyara's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Cyara's customers would recommend using the product based on a scale of -100 to 100.
Cyara Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Cyara NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 50 | Mar 2022 | 50 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -25 | Aug 2023 | -25 |
Nov 2024 0 | Nov 2024 | 0 |
Mar 2025 -17 | Mar 2025 | -17 |
Jul 2025 -29 | Jul 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cyara Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cyara users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cyara Product Quality
3.3/5
Cyara has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cyara's overall Product Quality score rated by its users and customers.
Cyara Product Information
Cyara’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://cyara.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Cyara Pricing
Cyara ROI & Value For Money
3.2/5
Cyara has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cyara's overall ROI score rated by its users and customers.
Cyara Customer Satisfaction (CSAT)
Cyara Customer Satisfaction (CSAT) Score
100 / 100
Cyara has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cyara Customer Service
3.2/5
Cyara has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cyara's overall Customer Service score rated by its users and customers.
About Cyara's Customer Service
Address
999 Main Street, Redwood City, CA
Website
http://cyara.com
Cyara as an Employer
3.8/5
Cyara has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cyara scored a -28 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Cyara would recommend the brand to a friend. ENPS measures how likely Cyara employees would recommend working at Cyara to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
