-100
NPS
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CyberArk Software Ltd.
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About CyberArk Software Ltd. Brand
"CyberArk is an information security firm that focused on providing account security solution for financial, energy, retail and healthcare markets."
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
CyberArk Software Ltd. NPS
CyberArk Software Ltd.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CyberArk Software Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
CyberArk Software Ltd. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CyberArk Software Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2026 -100 | Sep 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CyberArk Software Ltd. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CyberArk Software Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CyberArk Software Ltd. Product Quality
1.5/5
CyberArk Software Ltd. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CyberArk Software Ltd. overall Product Quality score rated by its users and customers.
CyberArk Software Ltd. Product Information
CyberArk Software Ltd.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.cyberark.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
SaaS
CyberArk Software Ltd. Pricing
CyberArk Software Ltd. ROI & Value For Money
1.5/5
CyberArk Software Ltd. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CyberArk Software Ltd. overall ROI score rated by its users and customers.
CyberArk Software Ltd. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CyberArk Software Ltd. Customer Service
2/5
CyberArk Software Ltd. has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock CyberArk Software Ltd. overall Customer Service score rated by its users and customers.
About CyberArk Software Ltd.'s Customer Service
Address
Peach Springs, AZ
Website
http://www.cyberark.com/
CyberArk Software Ltd. as an Employer
4.3/5
CyberArk Software Ltd. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CyberArk Software Ltd. scored a -100 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of CyberArk Software Ltd. would recommend the brand to a friend. ENPS measures how likely CyberArk Software Ltd. employees would recommend working at CyberArk Software Ltd. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
