-11
NPS
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CyberGRX
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About CyberGRX's Brand
CyberGRX provides the most comprehensive third-party cyber risk management platform for enterprises.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.2/5
Customer Service
CyberGRX NPS
CyberGRX's Net Promoter Score (NPS) is a -11 with 36% Promoters, 17% Passives, and 47% Detractors. Net Promoter Score tracks whether CyberGRX's customers would recommend using the product based on a scale of -100 to 100.
CyberGRX Overall NPS
| 36% | Promoters |
|---|---|
| 17% | Passives |
| 47% | Detractors |
CyberGRX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -12 | Aug 2020 | -12 |
Apr 2022 -11 | Apr 2022 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CyberGRX NPS by Usage
CyberGRX's NPS was rated the highest by customers who have used CyberGRX's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 9 | Less than 1 Year | 9 |
2 to 5 Years -32 | 2 to 5 Years | -32 |
CyberGRX Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CyberGRX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CyberGRX Product Quality
4.1/5
CyberGRX has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CyberGRX's overall Product Quality score rated by its users and customers.
CyberGRX Product Information
CyberGRX serves markets in the United States. CyberGRX supports Web devices and offers products for large sized businesses.
CyberGRX’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.cybergrx.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Languages Supported
English
Product Type
Vendor Management Software
Risk Management Software
Network Security Software
Cybersecurity Software
CyberGRX Pricing
CyberGRX ROI & Value For Money
3.9/5
CyberGRX has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CyberGRX's overall ROI score rated by its users and customers.
CyberGRX Pricing Plans
CyberGRX has a pricing structure that accommodates large businesses.
Who Uses CyberGRX?
Large Enterprises
CyberGRX Customer Satisfaction (CSAT)
CyberGRX Customer Satisfaction (CSAT) Score
100 / 100
CyberGRX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CyberGRX Customer Service
3.2/5
CyberGRX has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CyberGRX's overall Customer Service score rated by its users and customers.
About CyberGRX's Customer Service
Address
1637 Wazee Street, Denver, CO 80202
Website
https://www.cybergrx.com/
Phone Number
9723330622
CyberGRX as an Employer
4.1/5
CyberGRX has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CyberGRX scored a -11 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of CyberGRX would recommend the brand to a friend. ENPS measures how likely CyberGRX employees would recommend working at CyberGRX to a friend.
Net Promoter Score
-11
NPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
