-56
NPS
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Cycle Gear
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About Cycle Gear's Brand
Cycle Gear is the #1 motorcycle apparel retailer in America, with over 140 stores nationwide and growing.
Brand at a Glance
67%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Cycle Gear NPS
Cycle Gear's Net Promoter Score (NPS) is a -56 with 21% Promoters, 2% Passives, and 77% Detractors. Net Promoter Score tracks whether Cycle Gear's customers would recommend using the product based on a scale of -100 to 100.
Cycle Gear Overall NPS
| 21% | Promoters |
|---|---|
| 2% | Passives |
| 77% | Detractors |
Cycle Gear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -47 | Aug 2023 | -47 |
Nov 2023 -49 | Nov 2023 | -49 |
Dec 2023 -51 | Dec 2023 | -51 |
Feb 2024 -47 | Feb 2024 | -47 |
Mar 2024 -43 | Mar 2024 | -43 |
Apr 2024 -47 | Apr 2024 | -47 |
Aug 2024 -47 | Aug 2024 | -47 |
Sep 2024 -51 | Sep 2024 | -51 |
Dec 2024 -51 | Dec 2024 | -51 |
Jan 2025 -53 | Jan 2025 | -53 |
Aug 2025 -55 | Aug 2025 | -55 |
Sep 2025 -57 | Sep 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cycle Gear NPS by Gender
Female customers rated Cycle Gear's NPS 70 points higher than Male customers.
Male
-70
Cycle Gear's NPS was rated -70 by Male customers on Comparably.
13%
Promoters
4%
Passives
83%
Detractors
Female
0
Cycle Gear's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Cycle Gear NPS by Ethnicity
Cycle Gear's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other -87 | Other | -87 |
Cycle Gear NPS by Age
Cycle Gear's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Cycle Gear NPS by Usage
Cycle Gear's NPS was rated the highest by customers who have used Cycle Gear's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -82 | Over 10 Years | -82 |
Cycle Gear Customer Reviews
Out of the 5 Cycle Gear customer reviews 2 were positive and 3 were constructive. Cycle Gear customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cycle Gear Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Cycle Gear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cycle Gear Customer Loyalty Score by Gender
Female customers rated Cycle Gear's Customer Loyalty score 17% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cycle Gear.
Male
61%
Yes
Female
78%
Yes
Cycle Gear Customer Loyalty Score by Ethnicity
Cycle Gear's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cycle Gear.
78
out of 100
Caucasian
66
out of 100
Other
Cycle Gear Customer Loyalty Score by Age
Cycle Gear's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cycle Gear.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 64% | 56-60 | 64% |
61-65 78% | 61-65 | 78% |
66+ 78% | 66+ | 78% |
Cycle Gear Customer Loyalty Score by Usage
Cycle Gear's Customer Loyalty score was rated the highest by customers who have used Cycle Gear's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cycle Gear Customer Loyalty Score by Industry
Cycle Gear's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cycle Gear Product Quality
2/5
Cycle Gear has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Cycle Gear Product Information
Cycle Gear’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cycle Gear's product the highest. Reviewers from the Aerospace and Aviation industry rated Cycle Gear the lowest at 1.8.
- Website
- http://www.cyclegear.com/
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Cycle Gear Product Quality
Cycle Gear's Product Quality score was rated highest by customers who have used Cycle Gear's products/services for 5 to 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Cycle Gear's Product Quality.
Ranked Cycle Gear Product Quality the Highest
Ranked Cycle Gear Product Quality the Lowest
Cycle Gear Product Quality Score by Gender
Female customers rated Cycle Gear's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cycle Gear.
Male
1.8/5
Female
2.5/5
Cycle Gear Product Quality Score by Ethnicity
Cycle Gear's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cycle Gear.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Cycle Gear Product Quality Score by Age
Cycle Gear's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cycle Gear.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Cycle Gear Product Quality Score by Usage
Cycle Gear's Product Quality score was rated the highest by customers who have used Cycle Gear's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cycle Gear Product Quality Score by Industry
Cycle Gear's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cycle Gear Pricing
Cycle Gear ROI & Value For Money
2.1/5
Cycle Gear has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cycle Gear's overall ROI score rated by its users and customers.
Cycle Gear Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Cycle Gear.
Quick Insights into Cycle Gear ROI
Cycle Gear's ROI score was rated highest by customers who have used Cycle Gear's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Cycle Gear ROI the Highest
Ranked Cycle Gear ROI the Lowest
Cycle Gear ROI Score by Gender
Female customers rated Cycle Gear's ROI score 1 stars higher than Male customers.
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Male
1.9/5
Female
2.9/5
Cycle Gear ROI Score by Ethnicity
Cycle Gear's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cycle Gear.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Cycle Gear ROI Score by Age
Cycle Gear's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cycle Gear.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Cycle Gear ROI Score by Usage
Cycle Gear's ROI score was rated the highest by customers who have used Cycle Gear's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cycle Gear ROI Score by Industry
Cycle Gear's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cycle Gear Customer Satisfaction (CSAT)
Cycle Gear Customer Satisfaction (CSAT) Score
23 / 100
Cycle Gear has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
66%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cycle Gear Customer Satisfaction
Cycle Gear's Customer Satisfaction score was rated highest by customers who have used Cycle Gear's products/services for 1 to 2 Years, and rated lowest by customers who have used Cycle Gear's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Cycle Gear's Customer Satisfaction.
Ranked Cycle Gear Customer Satisfaction the Highest
Ranked Cycle Gear Customer Satisfaction the Lowest
Cycle Gear Customer Satisfaction Score by Gender
Female customers rated Cycle Gear's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cycle Gear.
23 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 64% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Cycle Gear Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cycle Gear's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cycle Gear.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
50%
CSAT according to Other
Cycle Gear's Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cycle Gear.
13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
75%
Cycle Gear Customer Satisfaction Score by Age
Cycle Gear's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cycle Gear.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 34% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 50% |
Cycle Gear Customer Satisfaction Score by Usage
Cycle Gear's Customer Satisfaction score was rated the highest by customers who have used Cycle Gear's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cycle Gear Customer Satisfaction Score by Industry
Cycle Gear's Customer Satisfaction score was rated 25 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cycle Gear Customer Satisfaction Score by Industry",
"text": "Cycle Gear's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Cycle Gear's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Cycle Gear Customer Service
2/5
Cycle Gear has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cycle Gear's overall Customer Service score rated by its users and customers.
About Cycle Gear's Customer Service
Address
4705 Industrial Way, Benicia, CA 94510-1040
Website
http://www.cyclegear.com/
Phone Number
7077475053
Quick Insights into Cycle Gear Customer Service
Cycle Gear's Customer Service score was rated highest by customers who have used Cycle Gear's products/services for 5 to 10 Years, and rated lowest by customers who have used Cycle Gear's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cycle Gear's Customer Service score.
Ranked Cycle Gear Customer Service the Highest
Ranked Cycle Gear Customer Service the Lowest
Cycle Gear Customer Service Score by Gender
Female customers rated Cycle Gear's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cycle Gear.
Male
1.6/5
Female
2.5/5
Cycle Gear Customer Service Score by Ethnicity
Cycle Gear's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cycle Gear.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
Cycle Gear Customer Service Score by Age
Cycle Gear's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cycle Gear.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.1 | 46-50 | 2.1 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Cycle Gear Customer Service Score by Usage
Cycle Gear's Customer Service score was rated the highest by customers who have used Cycle Gear's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cycle Gear Customer Service Score by Industry
Cycle Gear's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cycle Gear as an Employer
2.4/5
Cycle Gear has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Cycle Gear scored a -56 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Cycle Gear would recommend the brand to a friend. ENPS measures how likely Cycle Gear employees would recommend working at Cycle Gear to a friend.
Net Promoter Score
-56
NPS Score
| 21% | Promoters |
|---|---|
| 2% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 21% | Promoters |
|---|---|
| 14% | Passive |
| 65% | Detractors |
