15
NPS
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Cyient
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About Cyient's Brand
Cyient is a technology company that provides network management, design services and analytics.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Cyient NPS
Cyient's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether Cyient's customers would recommend using the product based on a scale of -100 to 100.
Cyient Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
Cyient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 20 | Jan 2023 | 20 |
Mar 2023 14 | Mar 2023 | 14 |
May 2023 19 | May 2023 | 19 |
Aug 2023 7 | Aug 2023 | 7 |
Oct 2023 4 | Oct 2023 | 4 |
Feb 2024 7 | Feb 2024 | 7 |
Apr 2024 10 | Apr 2024 | 10 |
Jul 2024 14 | Jul 2024 | 14 |
Dec 2024 13 | Dec 2024 | 13 |
Mar 2025 16 | Mar 2025 | 16 |
May 2025 19 | May 2025 | 19 |
Sep 2025 15 | Sep 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cyient NPS by Gender
Cyient's NPS was rated 0 by Male customers on Comparably.
Male
0
Cyient's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Cyient's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cyient Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Cyient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cyient Customer Loyalty Score by Gender
Cyient's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Cyient Product Quality
3.4/5
Cyient has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Cyient Product Information
Cyient’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.cyient.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Cyient Product Quality
Cyient's Product Quality score was rated highest by Male customers.
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Ranked Cyient Product Quality the Highest
Cyient Product Quality Score by Gender
Cyient's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cyient.
Male
3.8/5
Female
N/A
Cyient Pricing
Cyient ROI & Value For Money
3.7/5
Cyient has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Cyient ROI
Cyient's ROI score was rated highest by Male customers.
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Ranked Cyient ROI the Highest
Cyient ROI Score by Gender
Cyient's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cyient.
Male
3.8/5
Female
N/A
Cyient Customer Satisfaction (CSAT)
Cyient Customer Satisfaction (CSAT) Score
64 / 100
Cyient has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
32%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cyient Customer Satisfaction
Cyient's Customer Satisfaction score was rated highest by Male customers.
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Ranked Cyient Customer Satisfaction the Highest
Cyient Customer Satisfaction Score by Gender
Cyient's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cyient.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Cyient Customer Service
3.7/5
Cyient has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cyient's Customer Service
Address
Plot No. 11. Software Units Layout, Infocity, Madhapur, 500081
Website
http://www.cyient.com/
Phone Number
+91 40 2311 0357
Quick Insights into Cyient Customer Service
Cyient's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Cyient's Customer Service score.
Ranked Cyient Customer Service the Highest
Cyient Customer Service Score by Gender
Cyient's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cyient.
Male
3.8/5
Female
N/A
Cyient as an Employer
4.5/5
Cyient has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cyient scored a 15 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cyient would recommend the brand to a friend. ENPS measures how likely Cyient employees would recommend working at Cyient to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 44% | Promoters |
|---|---|
| 27% | Passive |
| 29% | Detractors |
