0
NPS
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Cynet Systems Inc.
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About Cynet Systems Inc. Brand
Cynet Systems Inc. specializes in delivering qualified talent across diverse skill sets and varied platforms
Brand at a Glance
72%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Cynet Systems Inc. NPS
Cynet Systems Inc.'s Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Cynet Systems Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Cynet Systems Inc. Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Cynet Systems Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 33 | Apr 2021 | 33 |
May 2021 50 | May 2021 | 50 |
Jan 2022 60 | Jan 2022 | 60 |
Mar 2023 33 | Mar 2023 | 33 |
Jan 2024 15 | Jan 2024 | 15 |
Aug 2024 13 | Aug 2024 | 13 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cynet Systems Inc. NPS by Gender
Cynet Systems Inc.'s NPS was rated 34 by Male customers on Comparably.
Male
34
Cynet Systems Inc.'s NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Cynet Systems Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cynet Systems Inc. Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Cynet Systems Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cynet Systems Inc. Customer Loyalty Score by Gender
Cynet Systems Inc.'s Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Cynet Systems Inc. Product Quality
3.2/5
Cynet Systems Inc. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Cynet Systems Inc. Product Information
Cynet Systems Inc.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.cynetsystems.com
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Quick Insights into Cynet Systems Inc. Product Quality
Cynet Systems Inc.'s Product Quality score was rated highest by Male customers.
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Ranked Cynet Systems Inc. Product Quality the Highest
Cynet Systems Inc. Product Quality Score by Gender
Cynet Systems Inc.'s Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cynet Systems Inc..
Male
3.5/5
Female
N/A
Cynet Systems Inc. Pricing
Cynet Systems Inc. ROI & Value For Money
3.4/5
Cynet Systems Inc. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Cynet Systems Inc. ROI
Cynet Systems Inc.'s ROI score was rated highest by Male customers.
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Ranked Cynet Systems Inc. ROI the Highest
Cynet Systems Inc. ROI Score by Gender
Cynet Systems Inc.'s ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Cynet Systems Inc. Customer Satisfaction (CSAT)
Cynet Systems Inc. Customer Satisfaction (CSAT) Score
33 / 100
Cynet Systems Inc. has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cynet Systems Inc. Customer Service
3.5/5
Cynet Systems Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cynet Systems Inc.'s Customer Service
Address
21000 Atlantic Blvd #740, Sterling, VA 20166
Website
http://www.cynetsystems.com
Phone Number
5716455910
Quick Insights into Cynet Systems Inc. Customer Service
Cynet Systems Inc.'s Customer Service score was rated highest by Male customers.
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Ranked Cynet Systems Inc. Customer Service the Highest
Cynet Systems Inc. Customer Service Score by Gender
Cynet Systems Inc.'s Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cynet Systems Inc..
Male
3.5/5
Female
N/A
Cynet Systems Inc. as an Employer
4.7/5
Cynet Systems Inc. has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cynet Systems Inc. scored a 0 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Cynet Systems Inc. would recommend the brand to a friend. ENPS measures how likely Cynet Systems Inc. employees would recommend working at Cynet Systems Inc. to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 87% | Promoters |
|---|---|
| 5% | Passive |
| 8% | Detractors |
