74
NPS
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Brand Page
Cystic Fibrosis Foundation
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About Cystic Fibrosis Foundation's Brand
Cystic Fibrosis Foundation is a nonprofit organization.
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.3/5
Customer Service
Cystic Fibrosis Foundation NPS
Cystic Fibrosis Foundation's Net Promoter Score (NPS) is a 74 with 87% Promoters, 0% Passives, and 13% Detractors. Net Promoter Score tracks whether Cystic Fibrosis Foundation's customers would recommend using the product based on a scale of -100 to 100.
Cystic Fibrosis Foundation Overall NPS
| 87% | Promoters |
|---|---|
| 0% | Passives |
| 13% | Detractors |
Cystic Fibrosis Foundation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 71 | Aug 2022 | 71 |
Sep 2023 75 | Sep 2023 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cystic Fibrosis Foundation Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Cystic Fibrosis Foundation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cystic Fibrosis Foundation Product Quality
4/5
Cystic Fibrosis Foundation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cystic Fibrosis Foundation's overall Product Quality score rated by its users and customers.
Cystic Fibrosis Foundation Product Information
Cystic Fibrosis Foundation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.cff.org/
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Non-Profit
Healthcare
Cystic Fibrosis Foundation Pricing
Cystic Fibrosis Foundation ROI & Value For Money
3.9/5
Cystic Fibrosis Foundation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Cystic Fibrosis Foundation's overall ROI score rated by its users and customers.
Cystic Fibrosis Foundation Customer Satisfaction (CSAT)
Cystic Fibrosis Foundation Customer Satisfaction (CSAT) Score
80 / 100
Cystic Fibrosis Foundation has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cystic Fibrosis Foundation Customer Service
4.3/5
Cystic Fibrosis Foundation has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cystic Fibrosis Foundation's overall Customer Service score rated by its users and customers.
About Cystic Fibrosis Foundation's Customer Service
Website
https://www.cff.org/
Cystic Fibrosis Foundation as an Employer
4.5/5
Cystic Fibrosis Foundation has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Cystic Fibrosis Foundation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cystic Fibrosis Foundation scored a 74 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Cystic Fibrosis Foundation would recommend the brand to a friend. ENPS measures how likely Cystic Fibrosis Foundation employees would recommend working at Cystic Fibrosis Foundation to a friend.
Net Promoter Score
74
NPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
