-53
NPS
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D.R. Horton
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About D.R. Horton's Brand
D.R. Horton, Inc. is a national homebuilding company in the United States.
Brand at a Glance
59%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
1.7/5
Customer Service
D.R. Horton NPS
D.R. Horton's Net Promoter Score (NPS) is a -53 with 20% Promoters, 7% Passives, and 73% Detractors. Net Promoter Score tracks whether D.R. Horton's customers would recommend using the product based on a scale of -100 to 100.
D.R. Horton Overall NPS
| 20% | Promoters |
|---|---|
| 7% | Passives |
| 73% | Detractors |
D.R. Horton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -55 | Oct 2024 | -55 |
Nov 2024 -55 | Nov 2024 | -55 |
Dec 2024 -55 | Dec 2024 | -55 |
Feb 2025 -55 | Feb 2025 | -55 |
Mar 2025 -54 | Mar 2025 | -54 |
Apr 2025 -54 | Apr 2025 | -54 |
May 2025 -56 | May 2025 | -56 |
Aug 2025 -55 | Aug 2025 | -55 |
Oct 2025 -55 | Oct 2025 | -55 |
Nov 2025 -55 | Nov 2025 | -55 |
Dec 2025 -55 | Dec 2025 | -55 |
Jan 2026 -55 | Jan 2026 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
D.R. Horton NPS by Gender
Male customers rated D.R. Horton's NPS 18 points higher than Female customers.
Male
-69
D.R. Horton's NPS was rated -69 by Male customers on Comparably.
13%
Promoters
5%
Passives
82%
Detractors
Female
-87
D.R. Horton's NPS was rated -87 by Female customers on Comparably.
6%
Promoters
1%
Passives
93%
Detractors
D.R. Horton NPS by Ethnicity
D.R. Horton's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Hispanic or Latino -82 | Hispanic or Latino | -82 |
African American/Black -74 | African American/Black | -74 |
Asian or Pacific Islander -76 | Asian or Pacific Islander | -76 |
Other -80 | Other | -80 |
D.R. Horton NPS by Age
D.R. Horton's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
D.R. Horton NPS by Usage
D.R. Horton's NPS was rated the highest by customers who have used D.R. Horton's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -87 | Less than 1 Year | -87 |
1 to 2 Years -73 | 1 to 2 Years | -73 |
2 to 5 Years -70 | 2 to 5 Years | -70 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 11 | Over 10 Years | 11 |
D.R. Horton Customer Reviews
Out of the 44 D.R. Horton customer reviews 4 were positive and 40 were constructive. D.R. Horton customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
D.R. Horton Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of D.R. Horton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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D.R. Horton Customer Loyalty Score by Gender
D.R. Horton's Customer Loyalty score was rated 56 by both Female and Male customers on Comparably.
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Male
56%
Yes
Female
56%
Yes
D.R. Horton Customer Loyalty Score by Ethnicity
D.R. Horton's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of D.R. Horton.
51
out of 100
Caucasian
35
out of 100
Hispanic or Latino
77
out of 100
African American/Black
66
out of 100
Asian or Pacific Islander
57
out of 100
Other
D.R. Horton Customer Loyalty Score by Age
D.R. Horton's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 58% | 26-30 | 58% |
31-35 53% | 31-35 | 53% |
36-40 57% | 36-40 | 57% |
41-45 51% | 41-45 | 51% |
46-50 52% | 46-50 | 52% |
51-55 58% | 51-55 | 58% |
56-60 75% | 56-60 | 75% |
61-65 53% | 61-65 | 53% |
66+ 40% | 66+ | 40% |
D.R. Horton Customer Loyalty Score by Usage
D.R. Horton's Customer Loyalty score was rated the highest by customers who have used D.R. Horton's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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D.R. Horton Customer Loyalty Score by Industry
D.R. Horton's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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D.R. Horton Product Quality
2/5
D.R. Horton has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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D.R. Horton Product Information
D.R. Horton’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated D.R. Horton's product the highest. Reviewers from the Tech industry rated D.R. Horton the lowest at 1.5.
- Website
- http://drhorton.com
- Company Size
- 5,001-10,000 Employees
Industry
Construction
Quick Insights into D.R. Horton Product Quality
D.R. Horton's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Tech industry.
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Ranked D.R. Horton Product Quality the Highest
Ranked D.R. Horton Product Quality the Lowest
D.R. Horton Product Quality Score by Gender
Male customers rated D.R. Horton's Product Quality score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
D.R. Horton Product Quality Score by Ethnicity
D.R. Horton's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of D.R. Horton.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
D.R. Horton Product Quality Score by Age
D.R. Horton's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 2.1 | 26-30 | 2.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
D.R. Horton Product Quality Score by Usage
D.R. Horton's Product Quality score was rated the highest by customers who have used D.R. Horton's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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D.R. Horton Product Quality Score by Industry
D.R. Horton's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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D.R. Horton Pricing
D.R. Horton ROI & Value For Money
2.1/5
D.R. Horton has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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D.R. Horton Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from D.R. Horton.
Quick Insights into D.R. Horton ROI
D.R. Horton's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Other customers.
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Ranked D.R. Horton ROI the Highest
Ranked D.R. Horton ROI the Lowest
D.R. Horton ROI Score by Gender
Male customers rated D.R. Horton's ROI score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
D.R. Horton ROI Score by Ethnicity
D.R. Horton's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of D.R. Horton.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
D.R. Horton ROI Score by Age
D.R. Horton's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of D.R. Horton.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2.5 | 26-30 | 2.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
D.R. Horton ROI Score by Usage
D.R. Horton's ROI score was rated the highest by customers who have used D.R. Horton's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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D.R. Horton ROI Score by Industry
D.R. Horton's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Military and Defense industry customers.
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D.R. Horton Customer Satisfaction (CSAT)
D.R. Horton Customer Satisfaction (CSAT) Score
25 / 100
D.R. Horton has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
18%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into D.R. Horton Customer Satisfaction
D.R. Horton's Customer Satisfaction score was rated highest by customers who have used D.R. Horton's products/services for 5 to 10 Years, and rated lowest by customers from the Military and Defense industry.
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Ranked D.R. Horton Customer Satisfaction the Highest
Ranked D.R. Horton Customer Satisfaction the Lowest
D.R. Horton Customer Satisfaction Score by Gender
Male customers rated D.R. Horton's Customer Satisfaction score 10 points higher than Female customers.
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19 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 13% | |
Very Dissatisfied | 59% |
9 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 76% |
D.R. Horton Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
D.R. Horton's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
64%
CSAT according to Hispanic or Latino
D.R. Horton's Customer Satisfaction (CSAT) score was rated 9% according to Hispanic or Latino users and customers.
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9 / 100
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
64%
CSAT according to African American/Black
D.R. Horton's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
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17 / 100
Very Satisfied
13%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
79%
CSAT according to Asian or Pacific Islander
D.R. Horton's Customer Satisfaction (CSAT) score was rated 12% according to Asian or Pacific Islander users and customers.
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12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
D.R. Horton's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.
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5 / 100
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
32%
Very Dissatisfied
63%
D.R. Horton Customer Satisfaction Score by Age
D.R. Horton's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of D.R. Horton.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 30% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 36-40 | 10% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 27% | |||||||||||||||
| 51-55 | 12% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 0% |
D.R. Horton Customer Satisfaction Score by Usage
D.R. Horton's Customer Satisfaction score was rated the highest by customers who have used D.R. Horton's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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D.R. Horton Customer Satisfaction Score by Industry
D.R. Horton's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Military and Defense industry customers.
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{
"title": "D.R. Horton Customer Satisfaction Score by Industry",
"text": "D.R. Horton's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Military and Defense industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "D.R. Horton's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "D.R. Horton's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "D.R. Horton's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "D.R. Horton's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "D.R. Horton's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "D.R. Horton's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 45,
"stars": 0,
"csatScore": 45,
"text": "D.R. Horton's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 45
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "D.R. Horton's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "D.R. Horton's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "D.R. Horton's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "D.R. Horton's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "D.R. Horton's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "D.R. Horton's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "D.R. Horton's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
}
]
}D.R. Horton Customer Service
1.7/5
D.R. Horton has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About D.R. Horton's Customer Service
Address
301 Commerce Street, Suite 500, Fort Worth, TX 76011
Website
http://drhorton.com
Phone Number
+1 817-390-8200
Quick Insights into D.R. Horton Customer Service
D.R. Horton's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Tech industry.
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Ranked D.R. Horton Customer Service the Highest
Ranked D.R. Horton Customer Service the Lowest
D.R. Horton Customer Service Score by Gender
D.R. Horton's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
D.R. Horton Customer Service Score by Ethnicity
D.R. Horton's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of D.R. Horton.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
D.R. Horton Customer Service Score by Age
D.R. Horton's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 2.1 | 26-30 | 2.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
D.R. Horton Customer Service Score by Usage
D.R. Horton's Customer Service score was rated the highest by customers who have used D.R. Horton's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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D.R. Horton Customer Service Score by Industry
D.R. Horton's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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D.R. Horton as an Employer
4.1/5
D.R. Horton has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
D.R. Horton scored a -53 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of D.R. Horton would recommend the brand to a friend. ENPS measures how likely D.R. Horton employees would recommend working at D.R. Horton to a friend.
Net Promoter Score
-53
NPS Score
| 20% | Promoters |
|---|---|
| 7% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
