35
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
D2L
Marketing or Exec? Claim Your Free Account
About D2L's Brand
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
D2L NPS
D2L's Net Promoter Score (NPS) is a 35 with 54% Promoters, 27% Passives, and 19% Detractors. Net Promoter Score tracks whether D2L's customers would recommend using the product based on a scale of -100 to 100.
D2L Overall NPS
| 54% | Promoters |
|---|---|
| 27% | Passives |
| 19% | Detractors |
D2L NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 28 | Jun 2023 | 28 |
Jul 2023 28 | Jul 2023 | 28 |
Aug 2023 30 | Aug 2023 | 30 |
Sep 2023 30 | Sep 2023 | 30 |
Nov 2023 32 | Nov 2023 | 32 |
Dec 2023 32 | Dec 2023 | 32 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 33 | Mar 2024 | 33 |
Apr 2024 33 | Apr 2024 | 33 |
Oct 2024 33 | Oct 2024 | 33 |
Jan 2025 35 | Jan 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
D2L NPS by Gender
Male customers rated D2L's NPS 9 points higher than Female customers.
Male
50
D2L's NPS was rated 50 by Male customers on Comparably.
58%
Promoters
34%
Passives
8%
Detractors
Female
41
D2L's NPS was rated 41 by Female customers on Comparably.
58%
Promoters
25%
Passives
17%
Detractors
D2L NPS by Ethnicity
D2L's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 57 | Other | 57 |
D2L NPS by Age
D2L's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
D2L NPS by Usage
D2L's NPS was rated the highest by customers who have used D2L's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 24 | Less than 1 Year | 24 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
D2L Customer Reviews
Out of the 6 D2L customer reviews 6 were positive and 0 were constructive. D2L customer reviews reflect that all customers have a favorable experience using the products/services of the company.
D2L Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of D2L users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
D2L Customer Loyalty Score by Gender
Female customers rated D2L's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of D2L.
Male
78%
Yes
Female
100%
Yes
D2L Customer Loyalty Score by Ethnicity
D2L's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of D2L.
100
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
D2L Customer Loyalty Score by Age
D2L's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of D2L.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
D2L Customer Loyalty Score by Usage
D2L's Customer Loyalty score was rated the highest by customers who have used D2L's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
D2L Customer Loyalty Score by Industry
D2L's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
D2L Product Quality
4/5
D2L has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock D2L's overall Product Quality score rated by its users and customers.
D2L Product Information
D2L serves markets in the United States, Asia, China, Europe, Australia, Canada, United Kingdom, Latin America, Germany, and Brazil. D2L supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
D2L’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated D2L's product the highest. Reviewers from the Accounting industry rated D2L the lowest at 3.8.
- Website
- http://www.d2l.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Portuguese
Spanish
Product Type
Online Course Software
Learning Management System (LMS) Software
Training Software
Academic Software
K-12 Software
Quick Insights into D2L Product Quality
D2L's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked D2L's Product Quality.
Ranked D2L Product Quality the Highest
Ranked D2L Product Quality the Lowest
D2L Product Quality Score by Gender
Male customers rated D2L's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of D2L.
Male
4.2/5
Female
4/5
D2L Product Quality Score by Ethnicity
D2L's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of D2L.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.3 | Other | 4.3 |
D2L Product Quality Score by Age
D2L's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of D2L.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3 | 26-30 | 3 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.7 | 41-45 | 4.7 |
D2L Product Quality Score by Usage
D2L's Product Quality score was rated the highest by customers who have used D2L's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
D2L Product Quality Score by Industry
D2L's Product Quality score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
D2L Pricing
D2L ROI & Value For Money
4/5
D2L has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock D2L's overall ROI score rated by its users and customers.
D2L Pricing Plans
D2L has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses D2L?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into D2L ROI
D2L's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked D2L's ROI score.
Ranked D2L ROI the Highest
Ranked D2L ROI the Lowest
D2L ROI Score by Gender
D2L's ROI score was rated 4.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of D2L.
Male
4.1/5
Female
4.1/5
D2L ROI Score by Ethnicity
D2L's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of D2L.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.4 | Other | 4.4 |
D2L ROI Score by Age
D2L's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of D2L.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.7 | 41-45 | 4.7 |
D2L ROI Score by Usage
D2L's ROI score was rated the highest by customers who have used D2L's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
D2L ROI Score by Industry
D2L's ROI score was rated the highest by Education industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
D2L Customer Satisfaction (CSAT)
D2L Customer Satisfaction (CSAT) Score
79 / 100
D2L has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
33%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into D2L Customer Satisfaction
D2L's Customer Satisfaction score was rated highest by customers who have used D2L's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked D2L's Customer Satisfaction.
Ranked D2L Customer Satisfaction the Highest
Ranked D2L Customer Satisfaction the Lowest
D2L Customer Satisfaction Score by Gender
Female customers rated D2L's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of D2L.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
92 / 100
FemaleVery Satisfied | 59% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
D2L Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
D2L's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of D2L.
78 / 100
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
D2L's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of D2L.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
D2L's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of D2L.
100 / 100
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
D2L Customer Satisfaction Score by Age
D2L's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of D2L.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 41-45 | 100% |
D2L Customer Satisfaction Score by Usage
D2L's Customer Satisfaction score was rated the highest by customers who have used D2L's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
D2L Customer Satisfaction Score by Industry
D2L's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "D2L Customer Satisfaction Score by Industry",
"text": "D2L's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "D2L's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "D2L's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}D2L Customer Service
4.1/5
D2L has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock D2L's overall Customer Service score rated by its users and customers.
About D2L's Customer Service
Address
151 Charles Street West, Suite 400, N2G 1H6 Canada
Website
http://www.d2l.com/
D2L's Social Links
Quick Insights into D2L Customer Service
D2L's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked D2L's Customer Service score.
Ranked D2L Customer Service the Highest
Ranked D2L Customer Service the Lowest
D2L Customer Service Score by Gender
Male customers rated D2L's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of D2L.
Male
4.3/5
Female
4.2/5
D2L Customer Service Score by Ethnicity
D2L's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of D2L.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.5 | Other | 4.5 |
D2L Customer Service Score by Age
D2L's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of D2L.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.7 | 41-45 | 4.7 |
D2L Customer Service Score by Usage
D2L's Customer Service score was rated the highest by customers who have used D2L's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
D2L Customer Service Score by Industry
D2L's Customer Service score was rated 4.3 stars by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
D2L as an Employer
4.3/5
D2L has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
D2L scored a 35 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of D2L would recommend the brand to a friend. ENPS measures how likely D2L employees would recommend working at D2L to a friend.
Net Promoter Score
35
NPS Score
| 54% | Promoters |
|---|---|
| 27% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
