-100
NPS
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Brand Page
Daewoo Pakistan Express Bus Service
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About Daewoo Pakistan Express Bus Service's Brand
Provider of transportation services. The company provides road transportation services via its fleet of buses. It also provides cargo services.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Daewoo Pakistan Express Bus Service NPS
Daewoo Pakistan Express Bus Service's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Daewoo Pakistan Express Bus Service's customers would recommend using the product based on a scale of -100 to 100.
Daewoo Pakistan Express Bus Service Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Daewoo Pakistan Express Bus Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daewoo Pakistan Express Bus Service Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Daewoo Pakistan Express Bus Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daewoo Pakistan Express Bus Service Product Quality
1.5/5
Daewoo Pakistan Express Bus Service has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Daewoo Pakistan Express Bus Service's overall Product Quality score rated by its users and customers.
Daewoo Pakistan Express Bus Service Product Information
Daewoo Pakistan Express Bus Service’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.daewoo.com.pk
- Company Size
- 1,001-5,000 Employees
Daewoo Pakistan Express Bus Service Pricing
Daewoo Pakistan Express Bus Service ROI & Value For Money
1.5/5
Daewoo Pakistan Express Bus Service has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Daewoo Pakistan Express Bus Service Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daewoo Pakistan Express Bus Service Customer Service
1.5/5
Daewoo Pakistan Express Bus Service has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Daewoo Pakistan Express Bus Service's overall Customer Service score rated by its users and customers.
About Daewoo Pakistan Express Bus Service's Customer Service
Address
231Ferozepur Road, Lahore, Virgin Islands (British)
Website
www.daewoo.com.pk
Consumer vs. Employees
Daewoo Pakistan Express Bus Service scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Daewoo Pakistan Express Bus Service would recommend the brand to a friend. ENPS measures how likely Daewoo Pakistan Express Bus Service employees would recommend working at Daewoo Pakistan Express Bus Service to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
