100
NPS
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Daffodil Software
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About Daffodil Software's Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Daffodil Software NPS
Daffodil Software's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Daffodil Software's customers would recommend using the product based on a scale of -100 to 100.
Daffodil Software Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Daffodil Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daffodil Software Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Daffodil Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daffodil Software Product Quality
2.5/5
Daffodil Software has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Daffodil Software's overall Product Quality score rated by its users and customers.
Daffodil Software Product Information
Daffodil Software’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.daffodilsw.com
- Company Size
- 501-1,000 Employees
Daffodil Software Pricing
Daffodil Software ROI & Value For Money
2.5/5
Daffodil Software has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Daffodil Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daffodil Software Customer Service
5/5
Daffodil Software has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Daffodil Software's Customer Service
Address
Gurgaon India
Website
http://www.daffodilsw.com
Consumer vs. Employees
Daffodil Software scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Daffodil Software would recommend the brand to a friend. ENPS measures how likely Daffodil Software employees would recommend working at Daffodil Software to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
