0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Dafiti
Marketing or Exec? Claim Your Free Account
About Dafiti's Brand
Operator of an online fashion retail store intended to offer a range of branded garments and accessories. The company's online fashion retail store specializes in apparel, shoes, accessories and beauty products of various brands on one platform' enabling users to get right price, from any device and quick delivery.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
Dafiti NPS
Dafiti's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Dafiti's customers would recommend using the product based on a scale of -100 to 100.
Dafiti Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Dafiti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dafiti Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dafiti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dafiti Product Quality
4/5
Dafiti has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Dafiti's overall Product Quality score rated by its users and customers.
Dafiti Product Information
Dafiti’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.dafiti.com.br
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
Dafiti Pricing
Dafiti ROI & Value For Money
2/5
Dafiti has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Dafiti's overall ROI score rated by its users and customers.
Dafiti Customer Satisfaction (CSAT)
Dafiti Customer Satisfaction (CSAT) Score
100 / 100
Dafiti has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dafiti Customer Service
2/5
Dafiti has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Dafiti's overall Customer Service score rated by its users and customers.
About Dafiti's Customer Service
Address
Rua Julio Gonzalez, 132, Sao Paulo, 01156-060
Website
www.dafiti.com.br
Phone Number
6
Consumer vs. Employees
Dafiti scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Dafiti would recommend the brand to a friend. ENPS measures how likely Dafiti employees would recommend working at Dafiti to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
