25
NPS
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Daily Mail
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About Daily Mail's Brand
Daily Mail is a British daily middle-market tabloid newspaper that features latest news and information in various categories.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Daily Mail NPS
Daily Mail's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Daily Mail's customers would recommend using the product based on a scale of -100 to 100.
Daily Mail Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Daily Mail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 0 | Feb 2024 | 0 |
Nov 2024 25 | Nov 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daily Mail Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Daily Mail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daily Mail Product Quality
3.8/5
Daily Mail has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Daily Mail's overall Product Quality score rated by its users and customers.
Daily Mail Product Information
Daily Mail’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Enterprise
SaaS
Daily Mail Pricing
Daily Mail ROI & Value For Money
4.7/5
Daily Mail has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Daily Mail Customer Satisfaction (CSAT)
Daily Mail Customer Satisfaction (CSAT) Score
100 / 100
Daily Mail has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daily Mail Customer Service
4.7/5
Daily Mail has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Daily Mail's Customer Service
Address
New York City, NY
Website
http://www.dailymail.co.uk/home/index.html
Daily Mail as an Employer
3.5/5
Daily Mail has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Daily Mail scored a 25 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Daily Mail would recommend the brand to a friend. ENPS measures how likely Daily Mail employees would recommend working at Daily Mail to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
