100
NPS
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Daily Mail and General Trust
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About Daily Mail and General Trust's Brand
Operator of a group of companies intended to provide high value content and services. The company's high value content and services are offered to the insurance, property, energy, education and finance sectors, along with organizing events and deliverinf news and entertainment to a growing, global consumer audience.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Daily Mail and General Trust NPS
Daily Mail and General Trust's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Daily Mail and General Trust's customers would recommend using the product based on a scale of -100 to 100.
Daily Mail and General Trust Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Daily Mail and General Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daily Mail and General Trust Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Daily Mail and General Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daily Mail and General Trust Product Quality
4/5
Daily Mail and General Trust has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Daily Mail and General Trust's overall Product Quality score rated by its users and customers.
Daily Mail and General Trust Product Information
Daily Mail and General Trust’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.dmgt.com
- Company Size
- 10,000+ Employees
Daily Mail and General Trust Pricing
Daily Mail and General Trust ROI & Value For Money
5/5
Daily Mail and General Trust has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Daily Mail and General Trust's overall ROI score rated by its users and customers.
Daily Mail and General Trust Customer Satisfaction (CSAT)
Daily Mail and General Trust Customer Satisfaction (CSAT) Score
100 / 100
Daily Mail and General Trust has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daily Mail and General Trust Customer Service
5/5
Daily Mail and General Trust has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Daily Mail and General Trust's overall Customer Service score rated by its users and customers.
About Daily Mail and General Trust's Customer Service
Address
Northcliffe House, London, W8 5TT Bahamas
Website
www.dmgt.com
Phone Number
7
Consumer vs. Employees
Daily Mail and General Trust scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Daily Mail and General Trust would recommend the brand to a friend. ENPS measures how likely Daily Mail and General Trust employees would recommend working at Daily Mail and General Trust to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
