42
NPS
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Brand Page
DAKCS
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About DAKCS' Brand
Debt Collection Software
Brand at a Glance
4.2/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
DAKCS NPS
DAKCS's Net Promoter Score (NPS) is a 42 with 62% Promoters, 18% Passives, and 20% Detractors. Net Promoter Score tracks whether DAKCS's customers would recommend using the product based on a scale of -100 to 100.
DAKCS Overall NPS
| 62% | Promoters |
|---|---|
| 18% | Passives |
| 20% | Detractors |
DAKCS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DAKCS NPS by Usage
DAKCS's NPS was rated the highest by customers who have used DAKCS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
DAKCS Product Quality
4.2/5
DAKCS has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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DAKCS Product Information
DAKCS serves markets in the United States. DAKCS supports Web devices and offers products for small, medium, and large sized businesses.
DAKCS’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.dakcs.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
DAKCS Pricing
DAKCS ROI & Value For Money
4.3/5
DAKCS has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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DAKCS Pricing Plans
DAKCS has a pricing structure that accommodates small, medium, and large businesses.
Who Uses DAKCS?
Small Businesses
Medium Businesses
Large Enterprises
DAKCS Customer Service
5/5
DAKCS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About DAKCS's Customer Service
Website
http://www.dakcs.com
Phone Number
8013945791
Consumer vs. Employees
DAKCS scored a 42 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of DAKCS would recommend the brand to a friend. ENPS measures how likely DAKCS employees would recommend working at DAKCS to a friend.
Net Promoter Score
42
NPS Score
| 62% | Promoters |
|---|---|
| 18% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
