-22
NPS
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Dal-Tile
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About Dal-Tile's Brand
Dal-Tile Corporation manufactures and distributes ceramic tiles for commercial and residential applications.
Brand at a Glance
72%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Dal-Tile NPS
Dal-Tile's Net Promoter Score (NPS) is a -22 with 37% Promoters, 4% Passives, and 59% Detractors. Net Promoter Score tracks whether Dal-Tile's customers would recommend using the product based on a scale of -100 to 100.
Dal-Tile Overall NPS
| 37% | Promoters |
|---|---|
| 4% | Passives |
| 59% | Detractors |
Dal-Tile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -21 | Sep 2023 | -21 |
Mar 2024 -21 | Mar 2024 | -21 |
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 -18 | May 2024 | -18 |
Jun 2024 -20 | Jun 2024 | -20 |
Jul 2024 -19 | Jul 2024 | -19 |
Oct 2024 -21 | Oct 2024 | -21 |
Jan 2025 -19 | Jan 2025 | -19 |
Feb 2025 -21 | Feb 2025 | -21 |
Mar 2025 -17 | Mar 2025 | -17 |
Jun 2025 -19 | Jun 2025 | -19 |
Jul 2025 -23 | Jul 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dal-Tile NPS by Gender
Male customers rated Dal-Tile's NPS 76 points higher than Female customers.
Male
-24
Dal-Tile's NPS was rated -24 by Male customers on Comparably.
38%
Promoters
0%
Passives
62%
Detractors
Female
-100
Dal-Tile's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Dal-Tile NPS by Ethnicity
Dal-Tile's NPS was rated -38 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -38 | Caucasian | -38 |
Dal-Tile NPS by Age
Dal-Tile's NPS was rated 0 points by customers ages 41-45 on Comparably.
Dal-Tile NPS by Usage
Dal-Tile's NPS was rated the highest by customers who have used Dal-Tile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -14 | Over 10 Years | -14 |
Dal-Tile Customer Reviews
Out of the 4 Dal-Tile customer reviews 0 were positive and 4 were constructive. Dal-Tile customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Dal-Tile Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Dal-Tile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dal-Tile Customer Loyalty Score by Gender
Male customers rated Dal-Tile's Customer Loyalty score 35% higher than Female customers.
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Male
79%
Yes
Female
44%
Yes
Dal-Tile Customer Loyalty Score by Ethnicity
Dal-Tile's Customer Loyalty score was rated 72% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dal-Tile.
72
out of 100
Caucasian
Dal-Tile Customer Loyalty Score by Age
Dal-Tile's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Dal-Tile Customer Loyalty Score by Usage
Dal-Tile's Customer Loyalty score was rated the highest by customers who have used Dal-Tile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dal-Tile Customer Loyalty Score by Industry
Dal-Tile's Customer Loyalty score was rated 85% by Construction industry customers.
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Dal-Tile Product Quality
2.7/5
Dal-Tile has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Dal-Tile Product Information
Dal-Tile’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Dal-Tile's product the highest.
- Website
- http://www.daltile.com/
- Company Size
- 1-10 Employees
Industry
Tech
Real Estate
Construction
Quick Insights into Dal-Tile Product Quality
Dal-Tile's Product Quality score was rated highest by customers who have used Dal-Tile's products/services for Over 10 Years, and rated lowest by customers who have used Dal-Tile's products/services for Less than 1 Year.
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Ranked Dal-Tile Product Quality the Highest
Ranked Dal-Tile Product Quality the Lowest
Dal-Tile Product Quality Score by Gender
Male customers rated Dal-Tile's Product Quality score 0.5 stars higher than Female customers.
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Male
2.6/5
Female
2.1/5
Dal-Tile Product Quality Score by Ethnicity
Dal-Tile's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dal-Tile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Dal-Tile Product Quality Score by Age
Dal-Tile's Product Quality score was rated 3.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dal-Tile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
Dal-Tile Product Quality Score by Usage
Dal-Tile's Product Quality score was rated the highest by customers who have used Dal-Tile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Dal-Tile Product Quality Score by Industry
Dal-Tile's Product Quality score was rated 3.2 stars by Construction industry customers.
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Dal-Tile Pricing
Dal-Tile ROI & Value For Money
2.7/5
Dal-Tile has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Dal-Tile Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Dal-Tile ROI
Dal-Tile's ROI score was rated highest by customers who have used Dal-Tile's products/services for Over 10 Years, and rated lowest by customers who have used Dal-Tile's products/services for Less than 1 Year.
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Ranked Dal-Tile ROI the Highest
Ranked Dal-Tile ROI the Lowest
Dal-Tile ROI Score by Gender
Male customers rated Dal-Tile's ROI score 1.1 stars higher than Female customers.
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Male
2.6/5
Female
1.5/5
Dal-Tile ROI Score by Ethnicity
Dal-Tile's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dal-Tile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Dal-Tile ROI Score by Age
Dal-Tile's ROI score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dal-Tile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
Dal-Tile ROI Score by Usage
Dal-Tile's ROI score was rated the highest by customers who have used Dal-Tile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Dal-Tile ROI Score by Industry
Dal-Tile's ROI score was rated 3.1 stars by Construction industry customers.
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Dal-Tile Customer Satisfaction (CSAT)
Dal-Tile Customer Satisfaction (CSAT) Score
38 / 100
Dal-Tile has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
10%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dal-Tile Customer Satisfaction
Dal-Tile's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Dal-Tile's products/services for Less than 1 Year.
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Ranked Dal-Tile Customer Satisfaction the Highest
Ranked Dal-Tile Customer Satisfaction the Lowest
Dal-Tile Customer Satisfaction Score by Gender
Male customers rated Dal-Tile's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dal-Tile.
38 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 46% |
13 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 75% |
Dal-Tile Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dal-Tile's Customer Satisfaction (CSAT) score was rated 32% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dal-Tile.
32 / 100
Very Satisfied
32%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
56%
Dal-Tile Customer Satisfaction Score by Age
Dal-Tile's Customer Satisfaction score was rated 50 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Dal-Tile.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% |
Dal-Tile Customer Satisfaction Score by Usage
Dal-Tile's Customer Satisfaction score was rated the highest by customers who have used Dal-Tile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dal-Tile Customer Satisfaction Score by Industry
Dal-Tile's Customer Satisfaction score was rated 50 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Dal-Tile Customer Satisfaction Score by Industry",
"text": "Dal-Tile's Customer Satisfaction score was rated 50 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Dal-Tile's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Dal-Tile Customer Service
2.6/5
Dal-Tile has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Dal-Tile's Customer Service
Address
7834 Hawn Freeway, Dallas, TX
Website
http://www.daltile.com/
Phone Number
(214)398-1411
Quick Insights into Dal-Tile Customer Service
Dal-Tile's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Dal-Tile Customer Service the Highest
Ranked Dal-Tile Customer Service the Lowest
Dal-Tile Customer Service Score by Gender
Male customers rated Dal-Tile's Customer Service score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Dal-Tile Customer Service Score by Ethnicity
Dal-Tile's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dal-Tile.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Dal-Tile Customer Service Score by Age
Dal-Tile's Customer Service score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dal-Tile.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
Dal-Tile Customer Service Score by Usage
Dal-Tile's Customer Service score was rated the highest by customers who have used Dal-Tile's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Dal-Tile Customer Service Score by Industry
Dal-Tile's Customer Service score was rated 2.8 stars by Construction industry customers.
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Dal-Tile as an Employer
2.7/5
Dal-Tile has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Dal-Tile scored a -22 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Dal-Tile would recommend the brand to a friend. ENPS measures how likely Dal-Tile employees would recommend working at Dal-Tile to a friend.
Net Promoter Score
-22
NPS Score
| 37% | Promoters |
|---|---|
| 4% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 23% | Promoters |
|---|---|
| 18% | Passive |
| 59% | Detractors |
