34
NPS
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Dallas County
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About Dallas County's Brand
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Dallas County NPS
Dallas County's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Dallas County's customers would recommend using the product based on a scale of -100 to 100.
Dallas County Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Dallas County NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
May 2024 0 | May 2024 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dallas County Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Dallas County users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dallas County Product Quality
3.4/5
Dallas County has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Dallas County Product Information
Dallas County’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.dallascounty.org
- Company Size
- 5,001-10,000 Employees
Dallas County Pricing
Dallas County ROI & Value For Money
3.4/5
Dallas County has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Dallas County Customer Satisfaction (CSAT)
Dallas County Customer Satisfaction (CSAT) Score
67 / 100
Dallas County has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dallas County Customer Service
3.4/5
Dallas County has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Dallas County's overall Customer Service score rated by its users and customers.
About Dallas County's Customer Service
Website
http://www.dallascounty.org
Dallas County as an Employer
Consumer vs. Employees
Dallas County scored a 34 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Dallas County would recommend the brand to a friend. ENPS measures how likely Dallas County employees would recommend working at Dallas County to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
