100
NPS
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Damco Solutions
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About Damco Solutions' Brand
Damco Solutions is a provider of software consulting and outsourcing services.
Brand at a Glance
84%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Damco Solutions NPS
Damco Solutions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Damco Solutions's customers would recommend using the product based on a scale of -100 to 100.
Damco Solutions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Damco Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Damco Solutions Customer Reviews
Out of the 4 Damco Solutions customer reviews 4 were positive and 0 were constructive. Damco Solutions customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Damco Solutions Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Damco Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Damco Solutions Product Quality
4.5/5
Damco Solutions has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Damco Solutions' overall Product Quality score rated by its users and customers.
Damco Solutions Product Information
Damco Solutions’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.damcogroup.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Damco Solutions Pricing
Damco Solutions ROI & Value For Money
4.5/5
Damco Solutions has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Damco Solutions Customer Satisfaction (CSAT)
Damco Solutions Customer Satisfaction (CSAT) Score
89 / 100
Damco Solutions has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Damco Solutions Customer Service
4.5/5
Damco Solutions has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Damco Solutions's Customer Service
Address
Hampton, NJ
Website
http://www.damcogroup.com
Phone Number
44 20 8799 2800
Damco Solutions as an Employer
4.2/5
Damco Solutions has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Damco Solutions scored a 100 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Damco Solutions would recommend the brand to a friend. ENPS measures how likely Damco Solutions employees would recommend working at Damco Solutions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
