72
NPS
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Dana-Farber Cancer Institute
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About Dana-Farber Cancer Institute's Brand
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Dana-Farber Cancer Institute NPS
Dana-Farber Cancer Institute's Net Promoter Score (NPS) is a 72 with 83% Promoters, 6% Passives, and 11% Detractors. Net Promoter Score tracks whether Dana-Farber Cancer Institute's customers would recommend using the product based on a scale of -100 to 100.
Dana-Farber Cancer Institute Overall NPS
| 83% | Promoters |
|---|---|
| 6% | Passives |
| 11% | Detractors |
Dana-Farber Cancer Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 43 | Jun 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
Mar 2023 55 | Mar 2023 | 55 |
Oct 2023 60 | Oct 2023 | 60 |
Nov 2023 63 | Nov 2023 | 63 |
Apr 2024 67 | Apr 2024 | 67 |
Sep 2024 60 | Sep 2024 | 60 |
Dec 2024 64 | Dec 2024 | 64 |
Jan 2025 67 | Jan 2025 | 67 |
Feb 2025 69 | Feb 2025 | 69 |
Oct 2025 70 | Oct 2025 | 70 |
Apr 2026 72 | Apr 2026 | 72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dana-Farber Cancer Institute NPS by Gender
Dana-Farber Cancer Institute's NPS was rated 100 by Male customers on Comparably.
Male
100
Dana-Farber Cancer Institute's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Dana-Farber Cancer Institute's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dana-Farber Cancer Institute NPS by Usage
Dana-Farber Cancer Institute's NPS was rated 67 points by customers who have used Dana-Farber Cancer Institute's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Dana-Farber Cancer Institute Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Dana-Farber Cancer Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dana-Farber Cancer Institute Customer Loyalty Score by Gender
Dana-Farber Cancer Institute's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dana-Farber Cancer Institute.
Male
78%
Yes
Female
N/A
Yes
Dana-Farber Cancer Institute Customer Loyalty Score by Usage
Dana-Farber Cancer Institute's Customer Loyalty score was rated 40% by customers who have used Dana-Farber Cancer Institute's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dana-Farber Cancer Institute Product Quality
4.2/5
Dana-Farber Cancer Institute has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Dana-Farber Cancer Institute Product Information
Dana-Farber Cancer Institute’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.dana-farber.org
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Dana-Farber Cancer Institute Product Quality
Dana-Farber Cancer Institute's Product Quality score was rated highest by Male customers.
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Ranked Dana-Farber Cancer Institute Product Quality the Highest
Dana-Farber Cancer Institute Product Quality Score by Gender
Dana-Farber Cancer Institute's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Dana-Farber Cancer Institute Product Quality Score by Usage
Dana-Farber Cancer Institute's Product Quality score was rated 4.6 stars by customers who have used Dana-Farber Cancer Institute's products/services for 2 to 5 Years.
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Dana-Farber Cancer Institute Pricing
Dana-Farber Cancer Institute ROI & Value For Money
4.2/5
Dana-Farber Cancer Institute has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Dana-Farber Cancer Institute ROI
Dana-Farber Cancer Institute's ROI score was rated highest by Male customers.
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Ranked Dana-Farber Cancer Institute ROI the Highest
Dana-Farber Cancer Institute ROI Score by Gender
Dana-Farber Cancer Institute's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Dana-Farber Cancer Institute ROI Score by Usage
Dana-Farber Cancer Institute's ROI score was rated 4 stars by customers who have used Dana-Farber Cancer Institute's products/services for 2 to 5 Years.
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Dana-Farber Cancer Institute Customer Satisfaction (CSAT)
Dana-Farber Cancer Institute Customer Satisfaction (CSAT) Score
100 / 100
Dana-Farber Cancer Institute has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dana-Farber Cancer Institute Customer Satisfaction
Dana-Farber Cancer Institute's Customer Satisfaction score was rated highest by customers who have used Dana-Farber Cancer Institute's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Dana-Farber Cancer Institute's Customer Satisfaction.
Ranked Dana-Farber Cancer Institute Customer Satisfaction the Highest
Dana-Farber Cancer Institute Customer Satisfaction Score by Gender
Dana-Farber Cancer Institute's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dana-Farber Cancer Institute.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Dana-Farber Cancer Institute Customer Satisfaction Score by Usage
Dana-Farber Cancer Institute's Customer Satisfaction score was rated 100 points by customers who have used Dana-Farber Cancer Institute's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dana-Farber Cancer Institute Customer Service
4.2/5
Dana-Farber Cancer Institute has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Dana-Farber Cancer Institute's Customer Service
Address
450 Brookline Ave., Boston, MA
Website
http://www.dana-farber.org
Phone Number
(866)408-3324
Quick Insights into Dana-Farber Cancer Institute Customer Service
Dana-Farber Cancer Institute's Customer Service score was rated highest by customers who have used Dana-Farber Cancer Institute's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Dana-Farber Cancer Institute's Customer Service score.
Ranked Dana-Farber Cancer Institute Customer Service the Highest
Dana-Farber Cancer Institute Customer Service Score by Gender
Dana-Farber Cancer Institute's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dana-Farber Cancer Institute.
Male
4.4/5
Female
N/A
Dana-Farber Cancer Institute Customer Service Score by Usage
Dana-Farber Cancer Institute's Customer Service score was rated 4.5 stars by customers who have used Dana-Farber Cancer Institute's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Dana-Farber Cancer Institute as an Employer
4.5/5
Dana-Farber Cancer Institute has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Dana-Farber Cancer Institute
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Dana-Farber Cancer Institute scored a 72 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Dana-Farber Cancer Institute would recommend the brand to a friend. ENPS measures how likely Dana-Farber Cancer Institute employees would recommend working at Dana-Farber Cancer Institute to a friend.
Net Promoter Score
72
NPS Score
| 83% | Promoters |
|---|---|
| 6% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
