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NPS
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Daniel Wellington
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About Daniel Wellington's Brand
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
4.2/5
Pricing
3.5/5
Customer Service
Daniel Wellington NPS
Daniel Wellington's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Daniel Wellington's customers would recommend using the product based on a scale of -100 to 100.
Daniel Wellington Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Daniel Wellington NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daniel Wellington Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Daniel Wellington users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daniel Wellington Product Quality
2.7/5
Daniel Wellington has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Daniel Wellington Product Information
Daniel Wellington’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Daniel Wellington Pricing
Daniel Wellington ROI & Value For Money
4.2/5
Daniel Wellington has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Daniel Wellington Customer Satisfaction (CSAT)
Daniel Wellington Customer Satisfaction (CSAT) Score
100 / 100
Daniel Wellington has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daniel Wellington Customer Service
3.5/5
Daniel Wellington has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Daniel Wellington's Customer Service
Address
Sweden
Website
http://www.danielwellington.com
Consumer vs. Employees
Daniel Wellington scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Daniel Wellington would recommend the brand to a friend. ENPS measures how likely Daniel Wellington employees would recommend working at Daniel Wellington to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
