-33
NPS
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Brand Page
Danish Crown
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About Danish Crown's Brand
Danish Crown is a food processing company that primarily produces and markets processed food products and other products. It offers beef, pork, meatballs, cold meat, sausages, soups and canned products. It was founded in 1887 and is headquartered in Denmark. It aims to acquire other companies that will complement its current operations. It invests in slaughterhouses, meat processing companies and companies that produce sausages.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
4/5
Customer Service
Danish Crown NPS
Danish Crown's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Danish Crown's customers would recommend using the product based on a scale of -100 to 100.
Danish Crown Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Danish Crown NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
May 2022 50 | May 2022 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2023 -25 | Dec 2023 | -25 |
Mar 2024 -40 | Mar 2024 | -40 |
Jun 2024 -34 | Jun 2024 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Danish Crown Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Danish Crown users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Danish Crown Product Quality
3.4/5
Danish Crown has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Danish Crown's overall Product Quality score rated by its users and customers.
Danish Crown Product Information
Danish Crown’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.danishcrown.com
- Company Size
- 10,000+ Employees
Danish Crown Pricing
Danish Crown ROI & Value For Money
3.2/5
Danish Crown has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Danish Crown Customer Satisfaction (CSAT)
Danish Crown Customer Satisfaction (CSAT) Score
100 / 100
Danish Crown has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Danish Crown Customer Service
4/5
Danish Crown has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Danish Crown's Customer Service
Address
Marsvej 43, Randers, 8900
Website
www.danishcrown.com
Consumer vs. Employees
Danish Crown scored a -33 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Danish Crown would recommend the brand to a friend. ENPS measures how likely Danish Crown employees would recommend working at Danish Crown to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
