40
NPS
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Danlaw Inc
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About Danlaw Inc's Brand
We pioneer dynamic connected vehicle solutions that drive the mobility revolution.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Danlaw Inc NPS
Danlaw Inc's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Danlaw Inc's customers would recommend using the product based on a scale of -100 to 100.
Danlaw Inc Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Danlaw Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
Jun 2024 50 | Jun 2024 | 50 |
Sep 2024 40 | Sep 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Danlaw Inc NPS by Gender
Danlaw Inc's NPS was rated 67 by Male customers on Comparably.
Male
67
Danlaw Inc's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Danlaw Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Danlaw Inc Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Danlaw Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Danlaw Inc Customer Loyalty Score by Gender
Danlaw Inc's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Danlaw Inc Product Quality
4/5
Danlaw Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Danlaw Inc Product Information
Danlaw Inc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.danlawinc.com/
- Company Size
- 501-1,000 Employees
Industry
Automotive and Transportation
Quick Insights into Danlaw Inc Product Quality
Danlaw Inc's Product Quality score was rated highest by Male customers.
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Ranked Danlaw Inc Product Quality the Highest
Danlaw Inc Product Quality Score by Gender
Danlaw Inc's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Danlaw Inc.
Male
4.6/5
Female
N/A
Danlaw Inc Pricing
Danlaw Inc ROI & Value For Money
4/5
Danlaw Inc has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Danlaw Inc ROI
Danlaw Inc's ROI score was rated highest by Male customers.
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Ranked Danlaw Inc ROI the Highest
Danlaw Inc ROI Score by Gender
Danlaw Inc's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Danlaw Inc Customer Satisfaction (CSAT)
Danlaw Inc Customer Satisfaction (CSAT) Score
100 / 100
Danlaw Inc has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Danlaw Inc Customer Satisfaction
Danlaw Inc's Customer Satisfaction score was rated highest by Male customers.
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Ranked Danlaw Inc Customer Satisfaction the Highest
Danlaw Inc Customer Satisfaction Score by Gender
Danlaw Inc's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Danlaw Inc.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Danlaw Inc Customer Service
4/5
Danlaw Inc has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Danlaw Inc's Customer Service
Address
41131 Vincenti Court, Novi, MI 48375
Website
http://www.danlawinc.com/
Phone Number
248 476 5571
Danlaw Inc's Social Links
Quick Insights into Danlaw Inc Customer Service
Danlaw Inc's Customer Service score was rated highest by Male customers.
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Ranked Danlaw Inc Customer Service the Highest
Danlaw Inc Customer Service Score by Gender
Danlaw Inc's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Danlaw Inc.
Male
4.6/5
Female
N/A
Danlaw Inc as an Employer
4.5/5
Danlaw Inc has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Danlaw Inc scored a 40 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Danlaw Inc would recommend the brand to a friend. ENPS measures how likely Danlaw Inc employees would recommend working at Danlaw Inc to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
