75
NPS
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Brand Page
Dannon
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About Dannon's Brand
Dannon is a manufacturer and marketer of dairy products.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.5/5
Customer Service
Dannon NPS
Dannon's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Dannon's customers would recommend using the product based on a scale of -100 to 100.
Dannon Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Dannon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Mar 2023 66 | Mar 2023 | 66 |
Feb 2024 75 | Feb 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dannon Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dannon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dannon Product Quality
4.5/5
Dannon has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dannon's overall Product Quality score rated by its users and customers.
Dannon Product Information
Dannon’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://dannon.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food & Beverages
Dannon Pricing
Dannon ROI & Value For Money
4.7/5
Dannon has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Dannon Customer Satisfaction (CSAT)
Dannon Customer Satisfaction (CSAT) Score
66 / 100
Dannon has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dannon Customer Service
4.5/5
Dannon has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Dannon's Customer Service
Address
White Plains, NY
Website
http://dannon.com/
Dannon as an Employer
3.8/5
Dannon has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Dannon scored a 75 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Dannon would recommend the brand to a friend. ENPS measures how likely Dannon employees would recommend working at Dannon to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
