12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Danske Bank
Marketing or Exec? Claim Your Free Account
About Danske Bank's Brand
Danske Bank is a Nordic universal bank offering a full range of banking services.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Danske Bank NPS
Danske Bank's Net Promoter Score (NPS) is a 12 with 44% Promoters, 24% Passives, and 32% Detractors. Net Promoter Score tracks whether Danske Bank's customers would recommend using the product based on a scale of -100 to 100.
Danske Bank Overall NPS
| 44% | Promoters |
|---|---|
| 24% | Passives |
| 32% | Detractors |
Danske Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -11 | Aug 2023 | -11 |
Sep 2023 -6 | Sep 2023 | -6 |
Oct 2023 -10 | Oct 2023 | -10 |
Nov 2023 -4 | Nov 2023 | -4 |
Dec 2023 -1 | Dec 2023 | -1 |
Mar 2024 0 | Mar 2024 | 0 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Nov 2024 6 | Nov 2024 | 6 |
Dec 2024 10 | Dec 2024 | 10 |
Jan 2025 5 | Jan 2025 | 5 |
Feb 2025 12 | Feb 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Danske Bank NPS by Gender
Male customers rated Danske Bank's NPS 33 points higher than Female customers.
Male
0
Danske Bank's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-33
Danske Bank's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Danske Bank NPS by Ethnicity
Danske Bank's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Danske Bank NPS by Usage
Danske Bank's NPS was rated -33 points by customers who have used Danske Bank's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -33 | 2 to 5 Years | -33 |
Danske Bank Customer Reviews
Out of the 3 Danske Bank customer reviews 3 were positive and 0 were constructive. Danske Bank customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Danske Bank Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Danske Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Danske Bank Customer Loyalty Score by Gender
Male customers rated Danske Bank's Customer Loyalty score 42% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Danske Bank.
Male
82%
Yes
Female
40%
Yes
Danske Bank Customer Loyalty Score by Ethnicity
Danske Bank's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Danske Bank.
70
out of 100
Caucasian
Danske Bank Customer Loyalty Score by Usage
Danske Bank's Customer Loyalty score was rated 70% by customers who have used Danske Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Danske Bank Product Quality
4/5
Danske Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Danske Bank's overall Product Quality score rated by its users and customers.
Danske Bank Product Information
Danske Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.danskebank.com
- Company Size
- 10,000+ Employees
Industry
Banking
FinTech
Quick Insights into Danske Bank Product Quality
Danske Bank's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Danske Bank's Product Quality.
Ranked Danske Bank Product Quality the Highest
Ranked Danske Bank Product Quality the Lowest
Danske Bank Product Quality Score by Gender
Male customers rated Danske Bank's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Danske Bank.
Male
4.2/5
Female
3.5/5
Danske Bank Product Quality Score by Ethnicity
Danske Bank's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Danske Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Danske Bank Product Quality Score by Usage
Danske Bank's Product Quality score was rated 4 stars by customers who have used Danske Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Danske Bank Pricing
Danske Bank ROI & Value For Money
3.6/5
Danske Bank has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Danske Bank's overall ROI score rated by its users and customers.
Quick Insights into Danske Bank ROI
Danske Bank's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Danske Bank's ROI score.
Ranked Danske Bank ROI the Highest
Ranked Danske Bank ROI the Lowest
Danske Bank ROI Score by Gender
Male customers rated Danske Bank's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Danske Bank.
Male
3.6/5
Female
2.6/5
Danske Bank ROI Score by Ethnicity
Danske Bank's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Danske Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Danske Bank ROI Score by Usage
Danske Bank's ROI score was rated 2.8 stars by customers who have used Danske Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Danske Bank Customer Satisfaction (CSAT)
Danske Bank Customer Satisfaction (CSAT) Score
80 / 100
Danske Bank has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
32%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Danske Bank Customer Satisfaction
Danske Bank's Customer Satisfaction score was rated highest by customers who have used Danske Bank's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Danske Bank's Customer Satisfaction.
Ranked Danske Bank Customer Satisfaction the Highest
Ranked Danske Bank Customer Satisfaction the Lowest
Danske Bank Customer Satisfaction Score by Gender
Male customers rated Danske Bank's Customer Satisfaction score 66 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Danske Bank.
100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Danske Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Danske Bank's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Danske Bank.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Danske Bank Customer Satisfaction Score by Usage
Danske Bank's Customer Satisfaction score was rated 100 points by customers who have used Danske Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Danske Bank Customer Service
3.5/5
Danske Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Danske Bank's overall Customer Service score rated by its users and customers.
About Danske Bank's Customer Service
Address
Copenhagen, NY
Website
http://www.danskebank.com
Quick Insights into Danske Bank Customer Service
Danske Bank's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Danske Bank's Customer Service score.
Ranked Danske Bank Customer Service the Highest
Ranked Danske Bank Customer Service the Lowest
Danske Bank Customer Service Score by Gender
Male customers rated Danske Bank's Customer Service score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Danske Bank.
Male
4.1/5
Female
2.5/5
Danske Bank Customer Service Score by Ethnicity
Danske Bank's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Danske Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Danske Bank Customer Service Score by Usage
Danske Bank's Customer Service score was rated 3 stars by customers who have used Danske Bank's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Danske Bank as an Employer
4.5/5
Danske Bank has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Danske Bank scored a 12 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Danske Bank would recommend the brand to a friend. ENPS measures how likely Danske Bank employees would recommend working at Danske Bank to a friend.
Net Promoter Score
12
NPS Score
| 44% | Promoters |
|---|---|
| 24% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 66% | Promoters |
|---|---|
| 8% | Passive |
| 26% | Detractors |
