-100
NPS
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Daon
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About Daon's Brand
Daon is a biometrics and identity assurance software company.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Daon NPS
Daon's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Daon's customers would recommend using the product based on a scale of -100 to 100.
Daon Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Daon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daon Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Daon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daon Product Quality
1.5/5
Daon has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Daon's overall Product Quality score rated by its users and customers.
Daon Product Information
Daon’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.daon.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Daon Pricing
Daon ROI & Value For Money
1.5/5
Daon has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Daon's overall ROI score rated by its users and customers.
Daon Customer Service
1.5/5
Daon has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Daon's overall Customer Service score rated by its users and customers.
About Daon's Customer Service
Address
11955 Freedom Drive, Suite 16000, Reston, VA
Website
http://www.daon.com
Phone Number
7039844099
Consumer vs. Employees
Daon scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Daon would recommend the brand to a friend. ENPS measures how likely Daon employees would recommend working at Daon to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
