0
NPS
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DaoPay GmbH
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About DaoPay GmbH's Brand
DaoPay offers micropayment solutions enabling online merchants of digital goods to bill charges directly to the consumer’s mobile account.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
3.7/5
Customer Service
DaoPay GmbH NPS
DaoPay GmbH's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether DaoPay GmbH's customers would recommend using the product based on a scale of -100 to 100.
DaoPay GmbH Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
DaoPay GmbH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DaoPay GmbH Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of DaoPay GmbH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DaoPay GmbH Product Quality
3.7/5
DaoPay GmbH has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DaoPay GmbH's overall Product Quality score rated by its users and customers.
DaoPay GmbH Product Information
DaoPay GmbH’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.daopay.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Mobile App
SaaS
Virtual Reality
DaoPay GmbH Pricing
DaoPay GmbH ROI & Value For Money
5/5
DaoPay GmbH has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DaoPay GmbH's overall ROI score rated by its users and customers.
DaoPay GmbH Customer Satisfaction (CSAT)
DaoPay GmbH Customer Satisfaction (CSAT) Score
50 / 100
DaoPay GmbH has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DaoPay GmbH Customer Service
3.7/5
DaoPay GmbH has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DaoPay GmbH's overall Customer Service score rated by its users and customers.
About DaoPay GmbH's Customer Service
Address
Hackhofergasse 5/14, Vienna, GA 1190 Austria
Website
http://www.daopay.com
Phone Number
(431) 228-44
