27
NPS
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Darling Ingredients
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About Darling Ingredients' Brand
Darling International Inc. provides rendering, used cooking oil and bakery residual recycling and recovery solutions to the food industry.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Darling Ingredients NPS
Darling Ingredients's Net Promoter Score (NPS) is a 27 with 57% Promoters, 13% Passives, and 30% Detractors. Net Promoter Score tracks whether Darling Ingredients's customers would recommend using the product based on a scale of -100 to 100.
Darling Ingredients Overall NPS
| 57% | Promoters |
|---|---|
| 13% | Passives |
| 30% | Detractors |
Darling Ingredients NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 40 | May 2023 | 40 |
Aug 2023 45 | Aug 2023 | 45 |
Nov 2023 54 | Nov 2023 | 54 |
Dec 2023 43 | Dec 2023 | 43 |
Jan 2024 46 | Jan 2024 | 46 |
Mar 2024 49 | Mar 2024 | 49 |
Apr 2024 52 | Apr 2024 | 52 |
Aug 2024 37 | Aug 2024 | 37 |
Nov 2024 30 | Nov 2024 | 30 |
Apr 2025 24 | Apr 2025 | 24 |
Aug 2025 22 | Aug 2025 | 22 |
Nov 2025 26 | Nov 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Darling Ingredients NPS by Gender
Darling Ingredients's NPS was rated 66 by Male customers on Comparably.
Male
66
Darling Ingredients's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
N/A
Darling Ingredients's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Darling Ingredients NPS by Ethnicity
Darling Ingredients's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Darling Ingredients NPS by Usage
Darling Ingredients's NPS was rated 100 points by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Darling Ingredients Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Darling Ingredients users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Darling Ingredients Customer Loyalty Score by Gender
Darling Ingredients's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Darling Ingredients.
Male
70%
Yes
Female
N/A
Yes
Darling Ingredients Customer Loyalty Score by Ethnicity
Darling Ingredients's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Darling Ingredients.
70
out of 100
Caucasian
Darling Ingredients Customer Loyalty Score by Usage
Darling Ingredients's Customer Loyalty score was rated 70% by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Darling Ingredients Product Quality
3.3/5
Darling Ingredients has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Darling Ingredients Product Information
Darling Ingredients’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://darlingii.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Energy
Food and Beverages
Quick Insights into Darling Ingredients Product Quality
Darling Ingredients's Product Quality score was rated highest by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Darling Ingredients' Product Quality.
Ranked Darling Ingredients Product Quality the Highest
Darling Ingredients Product Quality Score by Gender
Darling Ingredients's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Darling Ingredients.
Male
3.9/5
Female
N/A
Darling Ingredients Product Quality Score by Ethnicity
Darling Ingredients's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Darling Ingredients.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Darling Ingredients Product Quality Score by Usage
Darling Ingredients's Product Quality score was rated 4.3 stars by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Darling Ingredients Pricing
Darling Ingredients ROI & Value For Money
3.5/5
Darling Ingredients has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Darling Ingredients ROI
Darling Ingredients's ROI score was rated highest by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
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Ranked Darling Ingredients ROI the Highest
Darling Ingredients ROI Score by Gender
Darling Ingredients's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Darling Ingredients.
Male
4/5
Female
N/A
Darling Ingredients ROI Score by Ethnicity
Darling Ingredients's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Darling Ingredients.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Darling Ingredients ROI Score by Usage
Darling Ingredients's ROI score was rated 4.5 stars by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Darling Ingredients Customer Satisfaction (CSAT)
Darling Ingredients Customer Satisfaction (CSAT) Score
70 / 100
Darling Ingredients has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
29%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Darling Ingredients Customer Satisfaction
Darling Ingredients's Customer Satisfaction score was rated highest by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Darling Ingredients' Customer Satisfaction.
Ranked Darling Ingredients Customer Satisfaction the Highest
Darling Ingredients Customer Satisfaction Score by Gender
Darling Ingredients's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Darling Ingredients.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Darling Ingredients Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Darling Ingredients' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Darling Ingredients.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
Darling Ingredients Customer Satisfaction Score by Usage
Darling Ingredients's Customer Satisfaction score was rated 100 points by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Darling Ingredients Customer Service
3.7/5
Darling Ingredients has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Darling Ingredients's Customer Service
Address
251 O'Connor Ridge, Suite 300, Irving, TX
Website
http://darlingii.com
Phone Number
(972) 717-3436
Quick Insights into Darling Ingredients Customer Service
Darling Ingredients's Customer Service score was rated highest by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Darling Ingredients' Customer Service score.
Ranked Darling Ingredients Customer Service the Highest
Darling Ingredients Customer Service Score by Gender
Darling Ingredients's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Darling Ingredients.
Male
4.1/5
Female
N/A
Darling Ingredients Customer Service Score by Ethnicity
Darling Ingredients's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Darling Ingredients.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Darling Ingredients Customer Service Score by Usage
Darling Ingredients's Customer Service score was rated 4.8 stars by customers who have used Darling Ingredients's products/services for 2 to 5 Years.
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Darling Ingredients as an Employer
2.8/5
Darling Ingredients has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Darling Ingredients scored a 27 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Darling Ingredients would recommend the brand to a friend. ENPS measures how likely Darling Ingredients employees would recommend working at Darling Ingredients to a friend.
Net Promoter Score
27
NPS Score
| 57% | Promoters |
|---|---|
| 13% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 34% | Promoters |
|---|---|
| 19% | Passive |
| 47% | Detractors |
