-60
NPS
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Brand Page
dart container
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About dart container's Brand
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
dart container NPS
dart container's Net Promoter Score (NPS) is a -60 with 0% Promoters, 40% Passives, and 60% Detractors. Net Promoter Score tracks whether dart container's customers would recommend using the product based on a scale of -100 to 100.
dart container Overall NPS
| 0% | Promoters |
|---|---|
| 40% | Passives |
| 60% | Detractors |
dart container NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
May 2022 -50 | May 2022 | -50 |
Oct 2022 -33 | Oct 2022 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
Sep 2023 -60 | Sep 2023 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
dart container Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of dart container users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
dart container Product Quality
3.2/5
dart container has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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dart container Product Information
dart container’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://dartcontainer.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing and Machinery
dart container Pricing
dart container ROI & Value For Money
3.3/5
dart container has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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dart container Customer Satisfaction (CSAT)
dart container Customer Satisfaction (CSAT) Score
75 / 100
dart container has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
dart container Customer Service
3.3/5
dart container has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About dart container's Customer Service
Website
http://dartcontainer.com
dart container as an Employer
Consumer vs. Employees
dart container scored a -60 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of dart container would recommend the brand to a friend. ENPS measures how likely dart container employees would recommend working at dart container to a friend.
Net Promoter Score
-60
NPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
