45
NPS
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Dashlane
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About Dashlane's Brand
Dashlane makes identity and payments simple and secure everywhere
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Dashlane CMO
Dashlane NPS
Dashlane's Net Promoter Score (NPS) is a 45 with 64% Promoters, 17% Passives, and 19% Detractors. Net Promoter Score tracks whether Dashlane's customers would recommend using the product based on a scale of -100 to 100.
Dashlane Overall NPS
| 64% | Promoters |
|---|---|
| 17% | Passives |
| 19% | Detractors |
Dashlane NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
Oct 2020 49 | Oct 2020 | 49 |
Nov 2021 47 | Nov 2021 | 47 |
Jan 2022 46 | Jan 2022 | 46 |
Mar 2022 46 | Mar 2022 | 46 |
May 2022 48 | May 2022 | 48 |
Aug 2022 45 | Aug 2022 | 45 |
Sep 2023 43 | Sep 2023 | 43 |
Mar 2024 45 | Mar 2024 | 45 |
May 2024 44 | May 2024 | 44 |
Jul 2024 44 | Jul 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dashlane NPS by Gender
Dashlane's NPS was rated -34 by Male customers on Comparably.
Male
-34
Dashlane's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Dashlane's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dashlane NPS by Ethnicity
Dashlane's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Dashlane NPS by Usage
Dashlane's NPS was rated the highest by customers who have used Dashlane's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Dashlane Customer Reviews
Out of the 2 Dashlane customer reviews 1 was positive and 1 was constructive. Dashlane customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Dashlane Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Dashlane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dashlane Customer Loyalty Score by Gender
Dashlane's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dashlane.
Male
100%
Yes
Female
N/A
Yes
Dashlane Customer Loyalty Score by Ethnicity
Dashlane's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dashlane.
100
out of 100
Caucasian
Dashlane Product Quality
4.1/5
Dashlane has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Dashlane's overall Product Quality score rated by its users and customers.
Dashlane Product Information
Dashlane serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. Dashlane supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Dashlane’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Dashlane's product the highest. Reviewers from the Furniture industry rated Dashlane the lowest at 3.3.
- Website
- https://www.dashlane.com
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Japanese
Italian
Product Type
Identity & Access Management Software
Password Manager Software
Quick Insights into Dashlane Product Quality
Dashlane's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Furniture industry.
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Ranked Dashlane Product Quality the Highest
Ranked Dashlane Product Quality the Lowest
Dashlane Product Quality Score by Gender
Dashlane's Product Quality score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dashlane.
Male
2.1/5
Female
N/A
Dashlane Product Quality Score by Ethnicity
Dashlane's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dashlane.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Dashlane Product Quality Score by Usage
Dashlane's Product Quality score was rated the highest by customers who have used Dashlane's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Dashlane Product Quality Score by Industry
Dashlane's Product Quality score was rated the highest by Education industry customers, and the lowest by Furniture industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Dashlane Pricing
Dashlane ROI & Value For Money
4.1/5
Dashlane has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Dashlane's overall ROI score rated by its users and customers.
Dashlane Pricing Plans
Dashlane has a pricing structure that accommodates small, medium, and large businesses. Starting from $4/month, Dashlane uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Dashlane.
Who Uses Dashlane?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Dashlane ROI
Dashlane's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Dashlane ROI the Highest
Ranked Dashlane ROI the Lowest
Dashlane ROI Score by Gender
Dashlane's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dashlane.
Male
2.8/5
Female
N/A
Dashlane ROI Score by Ethnicity
Dashlane's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dashlane.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Dashlane ROI Score by Industry
Dashlane's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Dashlane Customer Satisfaction (CSAT)
Dashlane Customer Satisfaction (CSAT) Score
70 / 100
Dashlane has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dashlane Customer Satisfaction
Dashlane's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Dashlane's Customer Satisfaction.
Ranked Dashlane Customer Satisfaction the Highest
Dashlane Customer Satisfaction Score by Gender
Dashlane's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dashlane.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Dashlane Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dashlane's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dashlane.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Dashlane Customer Service
3.7/5
Dashlane has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Dashlane's Customer Service
Address
44 W 18th St, York, NY 10011
Website
https://www.dashlane.com
Dashlane's Social Links
Quick Insights into Dashlane Customer Service
Dashlane's Customer Service score was rated highest by Caucasian customers.
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Ranked Dashlane Customer Service the Highest
Dashlane Customer Service Score by Gender
Dashlane's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dashlane.
Male
2.5/5
Female
N/A
Dashlane Customer Service Score by Ethnicity
Dashlane's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dashlane.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Dashlane as an Employer
3.8/5
Dashlane has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Dashlane scored a 45 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Dashlane would recommend the brand to a friend. ENPS measures how likely Dashlane employees would recommend working at Dashlane to a friend.
Net Promoter Score
45
NPS Score
| 64% | Promoters |
|---|---|
| 17% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
