0
NPS
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DataGrail
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About DataGrail's Brand
DataGrail is the first purpose-built privacy management platform that ensures sustained compliance with the GDPR, CCPA, and more.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
DataGrail NPS
DataGrail's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether DataGrail's customers would recommend using the product based on a scale of -100 to 100.
DataGrail Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
DataGrail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DataGrail Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of DataGrail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DataGrail Product Quality
2.7/5
DataGrail has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DataGrail's overall Product Quality score rated by its users and customers.
DataGrail Product Information
DataGrail’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.datagrail.io
- Company Size
- 51-200 Employees
Industry
Information Services
Tech
SaaS
DataGrail Pricing
DataGrail ROI & Value For Money
2.7/5
DataGrail has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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DataGrail Customer Satisfaction (CSAT)
DataGrail Customer Satisfaction (CSAT) Score
50 / 100
DataGrail has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DataGrail Customer Service
3/5
DataGrail has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About DataGrail's Customer Service
Address
164 Townsend, Suite 12, San Francisco, CA 94107
Website
http://www.datagrail.io
Phone Number
6507813680
DataGrail's Social Links
DataGrail as an Employer
4.7/5
DataGrail has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DataGrail scored a 0 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of DataGrail would recommend the brand to a friend. ENPS measures how likely DataGrail employees would recommend working at DataGrail to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 81% | Promoters |
|---|---|
| 14% | Passive |
| 5% | Detractors |
