-100
NPS
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Dataprise
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About Dataprise's Brand
Dataprise is a leading IT managed services provider that helps growing businesses win by working with them to manage, leverage, and maximize their technology.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Dataprise NPS
Dataprise's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Dataprise's customers would recommend using the product based on a scale of -100 to 100.
Dataprise Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Dataprise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dataprise Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Dataprise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dataprise Product Quality
1.5/5
Dataprise has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dataprise's overall Product Quality score rated by its users and customers.
Dataprise Product Information
Dataprise’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.dataprise.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Dataprise Pricing
Dataprise ROI & Value For Money
1.5/5
Dataprise has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dataprise's overall ROI score rated by its users and customers.
Dataprise Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dataprise Customer Service
1.5/5
Dataprise has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dataprise's overall Customer Service score rated by its users and customers.
About Dataprise's Customer Service
Address
9600 Blackwell Road, Rockville, MD 20850
Website
http://www.dataprise.com
Phone Number
3019450700
Dataprise's Social Links
Dataprise as an Employer
3.8/5
Dataprise has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dataprise scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Dataprise would recommend the brand to a friend. ENPS measures how likely Dataprise employees would recommend working at Dataprise to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
