48
NPS
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Datarails
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About Datarails' Brand
DataRails is a financial planning and analysis platform for Excel users. It automates data consolidation, reporting and planning, while enabling finance teams to continue using their own Excel spreadsheets and financial models.
Brand at a Glance
58%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Datarails NPS
Datarails's Net Promoter Score (NPS) is a 48 with 65% Promoters, 18% Passives, and 17% Detractors. Net Promoter Score tracks whether Datarails's customers would recommend using the product based on a scale of -100 to 100.
Datarails Overall NPS
| 65% | Promoters |
|---|---|
| 18% | Passives |
| 17% | Detractors |
Datarails NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 92 | Aug 2020 | 92 |
Mar 2023 85 | Mar 2023 | 85 |
Jul 2023 74 | Jul 2023 | 74 |
Feb 2024 75 | Feb 2024 | 75 |
Mar 2024 76 | Mar 2024 | 76 |
Jul 2024 66 | Jul 2024 | 66 |
Nov 2024 57 | Nov 2024 | 57 |
Mar 2025 55 | Mar 2025 | 55 |
May 2025 50 | May 2025 | 50 |
Nov 2025 48 | Nov 2025 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Datarails NPS by Usage
Datarails's NPS was rated 83 points by customers who have used Datarails's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 83 | 1 to 2 Years | 83 |
Datarails Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Datarails users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Datarails Product Quality
4.2/5
Datarails has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Datarails Product Information
Datarails serves markets in the United States and Middle-East and Africa. Datarails supports Web devices and offers products for small, medium, and large sized businesses.
Datarails’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Datarails's product the highest.
- Website
- http://www.datarails.io
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
FinTech
SaaS
Languages Supported
English
Product Type
Sales Forecasting & Analytics Software
Business Performance Management Software
Reporting Software
Budgeting Software
Financial Reporting Software
Strategic Planning Software
Quick Insights into Datarails Product Quality
Datarails's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Datarails' Product Quality.
Ranked Datarails Product Quality the Highest
Datarails Product Quality Score by Industry
Datarails's Product Quality score was rated 4.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Datarails Pricing
Datarails ROI & Value For Money
3.8/5
Datarails has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Datarails' overall ROI score rated by its users and customers.
Datarails Pricing Plans
Datarails has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Datarails?
Small Businesses
Medium Businesses
Large Enterprises
Datarails Customer Satisfaction (CSAT)
Datarails Customer Satisfaction (CSAT) Score
56 / 100
Datarails has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
45%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Datarails Customer Service
3.6/5
Datarails has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Datarails's Customer Service
Address
1 Pennsylvania Plaza, York, NY 10119
Website
http://www.datarails.io
Datarails's Social Links
Datarails as an Employer
4.8/5
Datarails has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Datarails scored a 48 for Net Promoter Score and a 85 for Employee Net Promoter Score. NPS gauges how likely a customer of Datarails would recommend the brand to a friend. ENPS measures how likely Datarails employees would recommend working at Datarails to a friend.
Net Promoter Score
48
NPS Score
| 65% | Promoters |
|---|---|
| 18% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
85
eNPS Score
| 87% | Promoters |
|---|---|
| 11% | Passive |
| 2% | Detractors |
