100
NPS
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Datavail
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About Datavail's Brand
Datavail is a managed services company providing remote database management facilities for businesses.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
3.7/5
Customer Service
Datavail CMO
Robin Caputo
Robin Caputo serves as the Chief Marketing Officer of Datavail. Robin started at Datavail in July of 2013. Robin currently resides in Greater Denver Area.
Datavail NPS
Datavail's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Datavail's customers would recommend using the product based on a scale of -100 to 100.
Datavail Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Datavail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Datavail Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Datavail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Datavail Product Quality
5/5
Datavail has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Datavail's overall Product Quality score rated by its users and customers.
Datavail Product Information
Datavail’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.datavail.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Hardware and Devices
SaaS
Datavail Pricing
Datavail ROI & Value For Money
5/5
Datavail has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Datavail Customer Satisfaction (CSAT)
Datavail Customer Satisfaction (CSAT) Score
100 / 100
Datavail has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Datavail Customer Service
3.7/5
Datavail has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Datavail's Customer Service
Address
11800 Ridge Parkway, Broomfield, CO
Website
http://www.datavail.com
Phone Number
13034692399
Datavail as an Employer
2.6/5
Datavail has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Datavail scored a 100 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Datavail would recommend the brand to a friend. ENPS measures how likely Datavail employees would recommend working at Datavail to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 0% | Promoters |
|---|---|
| 38% | Passive |
| 62% | Detractors |
