0
NPS
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Davey Resource Group
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About Davey Resource Group's Brand
Davey Resource Group provides a full range of natural resource and utility consulting services to the commercial, residential, municipal.
Brand at a Glance
45%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Davey Resource Group NPS
Davey Resource Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Davey Resource Group's customers would recommend using the product based on a scale of -100 to 100.
Davey Resource Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Davey Resource Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -50 | Feb 2021 | -50 |
Mar 2021 -33 | Mar 2021 | -33 |
Aug 2021 -15 | Aug 2021 | -15 |
Feb 2022 -25 | Feb 2022 | -25 |
Apr 2022 -11 | Apr 2022 | -11 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Davey Resource Group Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Davey Resource Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Davey Resource Group Product Quality
3/5
Davey Resource Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Davey Resource Group's overall Product Quality score rated by its users and customers.
Davey Resource Group Product Information
Davey Resource Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.davey.com/drg
- Company Size
- 5,001-10,000 Employees
Davey Resource Group Pricing
Davey Resource Group ROI & Value For Money
3.1/5
Davey Resource Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Davey Resource Group Customer Satisfaction (CSAT)
Davey Resource Group Customer Satisfaction (CSAT) Score
75 / 100
Davey Resource Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Davey Resource Group Customer Service
3.1/5
Davey Resource Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Davey Resource Group's Customer Service
Website
http://www.davey.com/drg
Phone Number
(330) 552-2686
Davey Resource Group as an Employer
2.9/5
Davey Resource Group has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Davey Resource Group scored a 0 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Davey Resource Group would recommend the brand to a friend. ENPS measures how likely Davey Resource Group employees would recommend working at Davey Resource Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
