-34
NPS
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David Lloyd Leisure
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About David Lloyd Leisure's Brand
Operator of a chain of fitness clubs. The company operates premium racquets, health and fitness clubs catering to approximately 560,000 members across Europe.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
David Lloyd Leisure NPS
David Lloyd Leisure's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether David Lloyd Leisure's customers would recommend using the product based on a scale of -100 to 100.
David Lloyd Leisure Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
David Lloyd Leisure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Apr 2025 -33 | Apr 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
David Lloyd Leisure Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of David Lloyd Leisure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
David Lloyd Leisure Product Quality
1.5/5
David Lloyd Leisure has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock David Lloyd Leisure's overall Product Quality score rated by its users and customers.
David Lloyd Leisure Product Information
David Lloyd Leisure’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.davidlloyd.co.uk
- Company Size
- 5,001-10,000 Employees
David Lloyd Leisure Pricing
David Lloyd Leisure ROI & Value For Money
1.5/5
David Lloyd Leisure has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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David Lloyd Leisure Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
David Lloyd Leisure Customer Service
2/5
David Lloyd Leisure has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About David Lloyd Leisure's Customer Service
Address
Post Office Box 439, Hatfield, AL10 1EF Bahamas
Website
www.davidlloyd.co.uk
David Lloyd Leisure as an Employer
2.2/5
David Lloyd Leisure has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
David Lloyd Leisure scored a -34 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of David Lloyd Leisure would recommend the brand to a friend. ENPS measures how likely David Lloyd Leisure employees would recommend working at David Lloyd Leisure to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
